Desktop Support Specialist

1 month ago


San Jose, California, United States Bayone Full time
Job Title: Desktop Support Technician

Bayone is seeking a highly skilled and experienced Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to perform their jobs efficiently.

Key Responsibilities:
  • Respond to and resolve complex Level 2 IT support tickets for all employees, both onsite and remotely.
  • Monitor ticket queue and complete daily support activities to ensure timely service delivery and customer satisfaction.
  • Diagnose and resolve computer hardware, software, and network issues for executives and VIP users.
  • Manage incident and service requests, tracking and resolving tickets according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Adhere to End User Computing policies, standards, and procedures for hardware and software.
  • Provide support to users in various remote locations, including travel to sites as needed.
  • Develop and maintain positive relationships with the business and other functions involved in downstream technical processes.
Requirements:
  • At least 5+ years of relevant IT support experience.
  • High School education required, Bachelor's degree preferred.
  • Strong written, verbal communication, and customer service skills.
  • Experience with Office365, leading browsers, 3rd party popular applications, encryption software, antivirus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives.
  • Familiarity with standard ticketing tools (ServiceNow, Jira).
  • Ability to coordinate and communicate at all levels within the organization.
Preferred Qualifications:
  • Tech Savvy: ability and passion for learning new technology and tools.
  • Ability to articulate technical solutions to non-technical users in simple terms.
  • Self-motivating, requires little supervision, and can hit the ground running.

Bayone is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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