Desktop Support Specialist
4 weeks ago
New Era Technology is a global technology solutions provider with a strong presence worldwide. We offer a range of services, including Cloud, Managed, Professional, and Security solutions, as well as Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to over 14,500 customers globally.
We are seeking a skilled Desktop Support Technician to join our team. As the initial point of contact for technical issues, you will provide hands-on support for desktops, laptops, peripherals, and network problems. Your responsibilities will include:
- Providing technical support for Windows and MAC systems
- Upgrading hardware and software
- Diagnosing and troubleshooting hardware and software issues
- Configuring and monitoring personal computers and server systems
- Collaborating with other IT teams to address complex technical problems
The ideal candidate will have 5+ years of experience in a fast-paced desktop support environment, with leadership, training, and mentoring experience. You will also have technical skills in installation and troubleshooting of relevant software and hardware, as well as knowledge and experience providing customer services in an IT service environment.
We offer a competitive benefits package, including medical, dental, and 28 paid days off, including company holidays. You will also have access to flexible spending account options and opportunities for professional growth and development.
Requirements:
- 5+ years of experience in desktop support
- Leadership, training, and mentoring experience
- Technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience providing customer services in an IT service environment
Preferred Qualifications:
- Experience with Office 365
- Experience with case management and support ticketing systems
Travel:
May be required to travel between local sites as requested by partner leadership.
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