Desktop Support Specialist

3 weeks ago

San Jose, California, United States New Era Technology company Full time

Job Summary

New Era Technology company is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support for desktops, laptops, peripherals, and network problems. You will serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.

Key Responsibilities

  • Provide hands-on technical support for desktops, laptops, peripherals, and network problems.
  • Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.
  • Perform testing of equipment that has been repaired, prior to returning the equipment to the user.
  • Imaging and re-imaging for Windows and Apple notebook deployments.
  • Respond to phone calls, messages, and emails related to system issues or hardware problems.
  • Accurately diagnose, troubleshoot hardware and software issues, ensuring timely resolution.
  • Assist end-users with hardware and software installations, configurations, and upgrades.
  • Educate users on best practices for IT security and data protection.
  • Ensure exceptional customer service and user satisfaction.
  • Configure, troubleshoot, and monitor the functioning of personal computers and server systems.
  • Basic Networking Knowledge.
  • Collaborate with other IT teams to address complex technical problems.
  • Support and Mentor team members of desktop support technicians.
  • Undertake pre-emptive maintenance on telecommunication equipment.
  • Escalate unresolved issues to higher support tiers when necessary.
  • Assign tasks, Coordinate with L2 teams, conduct training and provide feedback.
  • Foster a positive and collaborative work environment.
  • Maintain accurate records of incidents, service requests, and resolutions.
  • Create and update documentation related to desktop support processes.
  • Coordinate with stakeholders to ensure successful project execution.
  • Inventory management.
  • Other related duties as required.

Requirements

  • Positive attitude and collaborative approach in working within a team environment.
  • Leadership experience.
  • Strong customer service skills.
  • Strong oral and written communications.
  • Ability to learn and adapt quickly to changes.
  • Critical thinking and analytical capabilities in troubleshooting and problem solving.
  • Planning, organizing and prioritizing skills.
  • Attention to detail.
  • Ability to be flexible and handle stressful situations at times.

Qualifications

This is a level 2 position ideally suited to a candidate with 5+ years' experience in a fast-paced desktop support environment, experience providing leadership, training and mentoring to a team, and experience with 1 or more of the following.

  • Technical skills in installation and troubleshooting of relevant software and hardware.
  • Knowledge and experience providing customer services, preferably in an IT service environment.
  • Using any case management / support ticketing and knowledge-based systems.
  • Experience of supporting Office 365.
  • A+ certification.

Physical Demands

  • Ability to lift up to 30 pounds.
  • Requires reliable transport in order to be onsite.

Work Environment

  • The candidate will work onsite under direction of the partner leadership team.

Expected Hours of Work

  • 8 hour shifts as directed by partner leadership. Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch.

Travel

  • Maybe required to travel between local sites as requested by partner leadership.

Payrate

$23 / hour on W2 + Benefits

Employee Benefits

  • Medical
  • Dental
  • Vision
  • 401K with a match
  • 28 paid days off including company holidays.
  • 5 different Flexible Spending account options

  • Desktop Support Specialist in San Jose

    1 month ago

    San Jose, California, United States Desktop & Depot Support Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Jose, California.Key Responsibilities:Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environmentDesktop Support AdministrationProvide end-user...

  • Desktop Support Specialist in San Diego

    4 weeks ago

    San Diego, California, United States Desktop & Depot Support Full time

    Job DescriptionAre you looking to advance your IT career? We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Diego.Responsibilities:Provide workstation software break-fix supportPerform IMAC – PC install, moves, adds, and changesLoad imagesRecover assetsTag assetsProvide printer...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Summary:The Desktop Support Engineer will be responsible for providing day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs.Key Responsibilities:Provide day-to-day support of client desktop, laptops, printers, networks, and servers.Support our clients' IT...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States CAI Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at CAI. As a Desktop Support Specialist, you will act as a liaison between executives and the IT Org, ensuring seamless execution of executive meetings and providing technical support as needed.Key ResponsibilitiesDemonstrate exceptional communication skills, both written and...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States CAI Full time

    Job SummaryAs a Desktop Support Specialist at CAI, you will act as a liaison between executives and the IT Org. This role requires exceptional communication skills, both written and verbal, as well as the ability to handle sensitive and confidential information with discretion.Key ResponsibilitiesFacilitate seamless execution of executive meetings by setting...

  • Windows Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States Diverse Lynx Full time

    Job Summary: We are seeking a skilled Windows Desktop Support Specialist to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support for our Windows-based systems and applications. Key Responsibilities: Provide timely and effective technical support for Windows desktops,...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States New Era Technology company Full time

    Job DescriptionNew Era Technology is a global technology solutions provider with a strong presence worldwide. We offer a range of services, including Cloud, Managed, Professional, and Security solutions, as well as Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to over 14,500 customers globally.We are seeking a...

  • Desktop Support Specialist

    4 weeks ago

    South San Francisco, California, United States The Rockridge Group Full time

    Job Title: Desktop Support SpecialistAt The Rockridge Group, we are seeking a skilled Desktop Support Specialist to join our team.**Job Summary:**We are looking for a highly motivated and experienced Desktop Support Specialist to provide top-notch technical support to our clients.**Responsibilities:*** Install, configure, test, maintain, monitor, and...

  • IT Desktop Support Manager

    4 weeks ago

    San Jose, California, United States Santa Clara Family Health Plan Full time

    Job SummaryThis position oversees the System Support team members and participates in projects and tasks to support the daily operation of System support team. The IT Desktop Support Manager will provide complex-level end user system support, and maintains accurate inventory accounting of desktop, laptop, phone and software licenses, timely applies OS...

  • Desktop Support Specialist in San Jose

    4 weeks ago

    San Jose, California, United States Virtual Service Operations Full time

    Job Summary: We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Jose. As a key member of our Virtual Service Operations team, you will be responsible for providing exceptional IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment.Key...

  • Desktop Support Specialist

    1 month ago

    San Jose, California, United States Bayone Full time

    Job Title: Desktop Support TechnicianBayone is seeking a highly skilled and experienced Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to perform their jobs efficiently.Key...

  • Desktop Support Specialist

    4 weeks ago

    San Francisco, California, United States BCforward Full time

    Job Title: Desktop Support SpecialistBCforward is seeking a highly motivated Desktop Support Specialist to join our team in Greenfield, IN.As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and installing and upgrading computer hardware and...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States netPolarity Full time

    Job SummaryCadence is seeking a highly motivated and experienced Desktop Support Engineer to join our team. The successful candidate will provide top-notch technical support to our North America region, working from our Corporate Headquarters in San Jose. This role involves collaborating with cross-functional groups, participating in global IT projects, and...

  • Desktop Support Specialist

    4 weeks ago

    San Francisco, California, United States Infotech Sourcing Full time

    Job Title:Desktop Support SpecialistJob Overview:We are seeking a skilled Desktop Support Specialist to join our team at Infotech Sourcing. The ideal candidate will be responsible for providing hardware and software support for desktop and laptop computers, including installation, deployment, and troubleshooting of hardware and software issues. The role also...

  • Desktop Support Specialist

    4 weeks ago

    San Jose, California, United States Centraprise Full time

    Centraprise is seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.Key Responsibilities:* Strong experience creating...

  • Senior Desktop Support Specialist

    4 weeks ago

    San Francisco, California, United States ShiftCode Analytics Full time

    Job Title: Senior Desktop Support SpecialistJob Summary:We are seeking a highly skilled Senior Desktop Support Specialist to join our team at ShiftCode Analytics. As a key member of our IT department, you will be responsible for providing top-notch desktop support to our airport clients, ensuring seamless operations and exceptional customer service.Key...

  • Desktop Support Specialist

    4 weeks ago

    San Diego, California, United States Resource Logistics Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Resource Logistics. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key ResponsibilitiesTroubleshoot and resolve...

  • Senior Desktop Support Specialist

    3 weeks ago

    San Francisco, California, United States MUFG Full time

    Job Summary MUFG is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring seamless operation and optimal performance.Key ResponsibilitiesProvide technical assistance and troubleshooting for desktop hardware...

  • Desktop Support Specialist

    4 weeks ago

    San Francisco, California, United States Eze Castle Integration Full time

    We are seeking a skilled Desktop Support Specialist to join our team at Eze Castle Integration. In this role, you will provide end-user desktop support to multiple users running Windows, Exchange, and Office 365 environments.The ideal candidate will have a strong understanding of Microsoft Office 365, including Office 365 applications, Office 365 services,...

  • Technical Desktop Support Specialist

    4 weeks ago

    San Diego, California, United States VIA Technical (now Eliassen Group) Full time

    Job Title: Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 3+ years of relevant experiencePosition Summary:VIA Technical (now Eliassen Group) is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional desktop support...