Lease Renewal Advisor
2 weeks ago
Company Overview
At Sonic Automotive, part of a leading family of dealerships, we prioritize the growth and development of our team members. With over 100 dealerships, we are dedicated to more than just sales; we are committed to your professional journey and future success.
Compensation: Commission-Based
Role PurposeThe Lease Retention Specialist plays a pivotal role in fostering loyalty towards our dealership and brand by encouraging previous customers to return for their next leasing or purchasing experience. This position demands proactive management of the dealership's customer portfolio and regular engagement with clients through various communication channels.
Key Responsibilities- Manage the dealership's portfolio of former lease and loan clients.
- Deliver an exceptional experience to loyal customers to promote repeat business.
- Ensure the dealership meets or surpasses the retention goals set by the OEM.
- Efficiently navigate multiple systems including CRM and financial platforms.
- Communicate lease and loan end information to customers via phone, email, and text.
- Maintain consistent follow-up with retention customers starting 9 months prior to contract maturity.
- Document all customer interactions and share outcomes with the management team.
- Utilize knowledge of customer vehicle ownership to offer tailored end-of-term solutions.
- Provide various payment options including lease, loan, and cash.
- Coordinate appointments for vehicle pre-inspections and test drives.
Compensation: $15.00 per hour + Bonuses
We are seeking a motivated individual with a positive attitude to excel in this role, establishing appointments and fostering collaboration with our Sales team to enhance customer engagement and drive sales.
Qualifications- Minimum of 1 year experience in any role within an automotive sales environment.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office applications.
- Ability to work independently and collaboratively in a dynamic setting.
- Strong organizational and time management skills.
- Capability to comprehend rules, regulations, policies, and procedures.
- All candidates must be authorized to work in the USA.
- Commitment to performing duties safely and responsibly.
- Must successfully pass pre-employment assessments including background checks and drug tests.
Join us to take a significant step in your career. Our team-oriented approach and numerous internal advancement opportunities make us a unique place to work. You will benefit from comprehensive training, competitive pay, and exceptional benefits, experiencing the best that the automotive industry has to offer.
Your information will be kept confidential in accordance with EEOC guidelines.
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