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Customer Support Specialist

2 months ago

Phoenix, Arizona, United States Townsquare Interactive Full time
Technical Assistance Representative - Townsquare Interactive

About Townsquare Interactive:

At Townsquare Interactive, we focus on enabling small and medium-sized enterprises to flourish. Our exceptional business management platform improves customer engagement, ensuring sustained success. From all-encompassing business management software to website development, SEO, social media management, and reputation oversight - we cater to all your digital requirements. Our goal is to streamline success for businesses of all scales.

The Technical Assistance Role:
As an integral part of our Internal IT Team, you will collaborate with our HR/Recruiting department to meet all employee equipment needs. Your duties include establishing new accounts, providing tailored equipment training sessions, managing equipment returns from former employees, and actively overseeing an IT ticketing system to address and resolve employee IT support inquiries.

Key Responsibilities:
  • Collaborate with HR/Recruiting Department and other IT Team members to meet software and equipment requirements
  • Install, operate, support, and troubleshoot Microsoft Windows and Microsoft Office applications
  • Set up, maintain, and update personal computers, servers, printers, and software
  • Install and maintain LAN systems
  • Ensure adherence to all Company Engineering and Information Technology standards
  • Availability for after-hours and weekend work (as necessary)
Required Qualifications:
  • Proficient in Microsoft Windows and Microsoft Office (all versions)
  • Ability to read and interpret documents such as safety guidelines, operating instructions, and procedure manuals
  • Capability to write routine reports and correspondence
  • Effective communication skills before groups of customers or employees
  • Aptitude for solving practical problems and managing various concrete variables in situations with limited standardization
  • Physical ability to lift up to 50 pounds, climb, balance, stoop, kneel, crouch, and crawl
  • Strong attention to detail necessary for activities such as data preparation and analysis, transcription, computer terminal viewing, extensive reading, and visual inspection involving small defects or parts
  • BA/BS degree (Degree in Computer Science or Information Technology preferred)
Employee Benefits:
  • Base Salary: $40K
  • 3 weeks of Paid Time Off (PTO)
  • 9 paid holidays (including 2 personal/floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and development opportunities
  • Unlimited growth potential in a dynamic work environment
TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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