IT Support Specialist

4 days ago


Phoenix, Arizona, United States TEKsystems Full time
Job Title: IT Support Specialist

Charles Schwab is seeking a highly skilled IT Support Specialist to join their National Service Desk team. As a key member of the team, you will provide technical support to end-users, troubleshoot and resolve issues, and ensure a high level of customer satisfaction.

Responsibilities:
  • Provide technical support to end-users via phone, chat, and email
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and maintain accurate records of incidents and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and software to provide expert support
Requirements:
  • 2+ years of experience in a technical support role
  • Strong knowledge of Windows and Mac OS, as well as hardware and software troubleshooting
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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