IT Customer Support Specialist

4 weeks ago


Phoenix, Arizona, United States Sharp Decisions Full time
Job Title: IT Customer Support

Sharp Decisions is seeking a highly skilled and motivated IT Customer Support professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Assist clients with troubleshooting and resolving technical issues
  • Document and track client interactions and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and software
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of computer hardware and software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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