Caregiver Staffing and Support Manager

2 weeks ago


Charlottesville, Virginia, United States Visiting Angels Of Va Full time

JOB DESCRIPTION:

The Caregiver Staffing and Support Manager plays a crucial role in strategically aligning caregivers with clients, taking into account various factors while also providing mentorship to caregivers in their professional journeys and personal challenges.

This position demands a high-energy, proactive approach coupled with exceptional interpersonal skills. As a leading Home Care agency, Visiting Angels offers significant opportunities for career growth.

KEY RESPONSIBILITIES:
1. Organize and schedule caregiver teams for service hours with new clients and fill open shifts for existing cases, ensuring consistency in caregiver-client assignments.
2. Maintain accurate computer schedules and ensure prompt data entry for both clients and caregivers.
3. Communicate with clients and caregivers regarding any scheduling adjustments on a daily basis.
4. Enter and update client and caregiver details in the database.

5. Review telephony logs daily, making necessary corrections to ensure accurate payroll and billing processing.

6. Provide regular updates to the direct supervisor regarding any unstaffed shifts after thorough efforts to fill them.

7. Report on caregiver supply and demand in a timely manner to the direct supervisor.
8. Uphold and communicate Visiting Angels' policies and procedures effectively.
9. Refer pertinent issues to the Operations Manager for guidance.
10. Carry out general office tasks including word processing, filing, reception, and telephone services.
11. Participate in the evaluation process, including 90-day and annual reviews, and performance improvement plans for the caregiver team.

12. Foster positive relationships with clients, their families, prospective clients, caregivers, potential employees, team members, and referral sources.

13. Ensure confidentiality of all information related to employees, clients, and their families.
14. Exhibit dependability and reliability in all tasks.
15. Maintain professionalism while providing support and encouragement to the caregiver team.
16. Be available for on-call duties during evenings and weekends as needed.

17. Keep on-call materials updated with current client information, instructions, and active caregiver rosters.

18. Execute additional tasks as assigned by the management team.

QUALIFICATIONS:
1. An Associate's degree and a minimum of two years of experience in an office environment, preferably within private duty homecare.
2. Proficiency in Google and Microsoft Office applications (Word, Excel, Outlook), scheduling systems, and other relevant healthcare software.
3. Strong listening and communication skills, both verbal and written, with a diplomatic approach.
4. Ability to remain adaptable, resilient, and composed while maintaining a professional appearance and demeanor.

5. Competence in planning, organizing, prioritizing, delegating, and following through on tasks within time constraints, while also working independently with minimal supervision.

6. Ability to foster goodwill for the agency among staff, clients, their families, and referral sources, demonstrating a commitment to client service excellence.

BENEFITS:
1. 401K
2. Healthcare Stipend

AFLAC

PTO
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