Staffing and Customer Care Manager

4 days ago


Charlottesville, Virginia, United States FC Angels Full time
Job Summary

FC Angels is seeking a highly skilled and experienced Staffing and Customer Care Manager to join our team. As a key member of our management team, you will be responsible for overseeing the recruitment, retention, and scheduling of caregivers, as well as providing exceptional customer service to our clients.

Key Responsibilities
  • Recruitment and Retention: Develop and implement strategies to attract and retain top talent in the caregiving industry.
  • Caregiver Scheduling: Create and manage schedules for caregivers to ensure optimal coverage and client satisfaction.
  • Client Relations: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Communication: Effectively communicate with caregivers, clients, and internal teams to ensure seamless operations.
  • Reporting and Analysis: Provide regular reports and insights to management on caregiver supply and demand, client satisfaction, and other key metrics.
Requirements
  • Education: Associate's degree or equivalent experience in a related field.
  • Experience: Minimum 2 years of experience in a similar role, preferably in private duty homecare.
  • Skills: Proficiency in Google, Microsoft Office, and scheduling systems; excellent communication and interpersonal skills.
  • Qualities: Flexibility, resilience, and a strong commitment to client service excellence.
Benefits
  • 401K
  • Healthcare Stipend
  • AFLAC
  • PTO


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