Bilingual Customer Service Representative

4 days ago


Lake Worth, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their complete satisfaction with our products and services.

Key Responsibilities
  • Provide top-notch customer service to customers in person, over the phone, and via email, ensuring their needs are met and exceeded.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Stay up-to-date on product knowledge and features to provide accurate information to customers.
  • Meet or exceed sales goals and targets, while maintaining a high level of customer satisfaction.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
Requirements
  • Bilingual in English and Spanish, with excellent verbal and written communication skills.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of customer service experience, preferably in a retail or delivery environment.
  • Ability to work a variety of shifts, including evenings and weekends, with flexibility to adapt to changing business needs.
  • Valid driver's license and reliable transportation required.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

Apply now to join our team and take the first step towards a rewarding and challenging career with Sherwin-Williams



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