Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Bilingual Front Office Customer Service Associate to join our team at Staff My Agency. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Provide product and service information to customers, resolving any emerging problems with accuracy and efficiency.
- Manage incoming calls, handle customer complaints, and provide appropriate solutions and alternatives within time limits.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide excellent customer service and ensure high customer satisfaction.
Requirements:
- Bilingual (fluent in both Spanish and English)
- Strong phone contact handling skills and active listening
- Comfortable with making outbound calls
- Ability to empathize with and advocate for clients when necessary
- Strong problem-solving skills and excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What We Offer:
- Competitive hourly rate with potential for earning bonus and increase once license is obtained
- Retirement plan and health insurance
- Valuable experience and growth potential/Opportunity for advancement within our office
Ideal Candidate:
- Bilingual (must be fluent in both Spanish and English)
- Strong phone contact handling skills and active listening
- Comfortable with making outbound calls
- Ability to empathize with and advocate for clients when necessary
- Strong problem-solving skills and excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
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