Field Support Technician

2 weeks ago


Austin, Texas, United States Hemmersbach Full time

We are looking for an L2 Field Support Technician to deliver in-person technical assistance to users within the organization. This position demands a solid grasp of hardware, software, and network systems, along with exceptional problem-solving and customer service abilities. The technician will collaborate closely with the L3 support team to address intricate challenges.

Key Responsibilities:

  • Address incoming support requests and provide on-site assistance to users.
  • Diagnose and resolve issues related to desktops, laptops, software, hardware, Outlook, Office 365, and various applications.
  • Offer support for the Windows corporate network environment, including Active Directory management.
  • Assist with mobile devices, multimedia tools, multi-function printers, and collaborative technologies.
  • Help manage hardware inventory effectively.
  • Work alongside the L3 team on server room activities under supervision.
  • Ensure a high level of user satisfaction through prompt and effective issue resolution.

Essential Skills:

  • A minimum of 2 years of experience in a corporate network setting providing user support.
  • In-depth technical knowledge of Windows OS (Win 8/10/11), including imaging, troubleshooting hardware and software, and resolving network/printer connectivity issues.
  • Expertise in Active Directory, MS Intune, and standard corporate applications (VPN, AV, Office 365).
  • Familiarity with the ServiceNow ticketing system is advantageous.
  • Basic understanding of mobile device support, meeting room technology, multi-function printers, and telephony systems.
  • Outstanding problem-solving, troubleshooting, and customer service skills.
  • Capability to work independently as well as collaboratively within a team.

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