IT Support Technician

2 weeks ago


Austin, Texas, United States Midas Consulting Full time
IT Support Technician

Location: Remote

Client: Midas Consulting

Pay rate: $38/hr. on w2.

Job Overview:
  • Midas Consulting is looking for an IT Support Technician to enhance our IT and software development operations. The typical responsibilities of the IT Support Technician will involve delivering first-level technical assistance for both local and remote employees.
  • The IT Support Technician will provide support for both Windows and Mac operating systems within the corporate framework.
  • This role encompasses both desktop and laptop support.
  • The IT Support Technician will be tasked with assembling, configuring, maintaining, and resolving technical issues related to laptops and desktops that impact user efficiency.
  • The IT Support Technician will report to the regional IT Support lead.
  • Daily interactions with other technical personnel will be required, as well as working on assignments and delivering services to end-users.
  • Collaboration with users and management will be essential for effective issue resolution.
  • The role will also involve monitoring our IT and development infrastructure and contributing to its advancement.
  • A solid understanding of fundamental IT principles concerning hardware, software, networking, data storage, backups, and monitoring is necessary.

    Key Responsibilities:
  • Assist users with their software application needs and access to IT resources through our Helpdesk ticketing system.
  • Execute basic troubleshooting and operating system support for Microsoft Windows and Mac OS X.
  • Set up systems and environments for new users.
  • Configure new applications to meet evolving business requirements.
  • Provide setup, installation, and post-installation support for mobile devices.
  • Deliver support for network, phone, system, and desktop issues.
  • Engage in and lead projects related to corporate desktop computing, including email, antivirus software, archiving, and backups.
  • Document standards, best practices, and policies.

    Required Qualifications:
  • Ability to communicate clearly and patiently through chat, email, phone, and in-person interactions.
  • Proficiency with Mac OS and Microsoft Windows, along with familiarity with data backup concepts and systems.
  • Knowledge of Mac OS X (installation, account management, file sharing, printing).
  • Basic understanding of common PC and Mac hardware components and connections.
  • Strong problem-solving abilities and capacity to troubleshoot independently without frequent escalation.
  • Solid working knowledge of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome, etc.).
  • Effective data management, organizational, and prioritization skills. The role will involve managing multiple challenges and tasks simultaneously and tracking them to completion.
  • Capability to follow written and verbal instructions, along with a willingness to learn new procedures and tasks.


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