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L2 Field IT Support Specialist

2 months ago

Austin, Texas, United States Atlantis Employment Services Full time

Job Overview:

Atlantis Employment Services is looking for a dedicated L2 Onsite IT Support Technician to deliver direct technical assistance to users within the organization. This position demands a solid grasp of hardware, software, and network systems, coupled with exceptional problem-solving and customer service abilities. The technician will collaborate closely with the Level 3 support team to address intricate technical challenges.

Key Responsibilities:

· Address incoming service requests and provide on-site assistance to users.

· Diagnose and resolve issues related to desktops, laptops, software applications, hardware, Outlook, Office 365, and various other tools.

· Offer support within a Windows corporate network environment, including management of Active Directory.

· Assist with mobile devices, multimedia systems, multi-function printers, and collaborative platforms.

· Help manage hardware inventory effectively.

· Work alongside the Level 3 team on server room activities under supervision.

· Ensure a high level of user satisfaction through prompt and effective problem resolution.

Essential Qualifications:

· At least 2 years of experience in a corporate network setting providing user support.

· Comprehensive technical knowledge of Windows operating systems (Win 8/10/11), including imaging, troubleshooting hardware and software, and resolving network/printer connectivity issues.

· Proficient in Active Directory, MS Intune, and standard corporate applications (VPN, AV, Office 365).

· Familiarity with the ServiceNow ticketing platform is advantageous.

· Basic understanding of mobile devices, meeting room technology, multi-function printers, and telephony support.

· Strong problem-solving, troubleshooting, and customer service skills.

· Capability to work independently as well as collaboratively within a team.

Compensation: $55,000 – $57,000 Annually

Employment Type: Full-time

Compensation Package: $55,000.00 - $57,000.00 per year

Benefits Offered:

  • Health insurance
  • Paid time off

Work Schedule:

  • 8-hour shifts
  • Daytime hours
  • Monday to Friday

Experience Required:

  • Help desk: 2 years (Preferred)
  • Windows: 2 years (Preferred)

Work Location: In-person