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IT Support Technician

2 months ago

Austin, Texas, United States Infojini Inc Full time

Job Overview:

The ideal candidate will possess a strong proficiency in computer systems, encompassing both hardware and software components, along with a proven eagerness to embrace and implement emerging technologies. This role involves the installation, repair, and preventive maintenance of desktop computers and associated systems.

The technician will be responsible for diagnosing and resolving software and hardware issues, as well as identifying network-related challenges pertaining to personal computing devices. The role includes providing technical assistance, conducting training sessions, developing processes, and leading various project initiatives. The candidate will also serve as a knowledgeable leader and mentor to junior technicians.

Essential Experience, Skills, and Qualifications:

  • 4 years of experience delivering high-level executive support.
  • 5 years of experience in end-user assistance.
  • 5 years of experience in personal computer hardware support and routine software installations.
  • 5 years of experience troubleshooting IT hardware and peripherals within a corporate setting.
  • 5 years of experience supporting Microsoft productivity tools, including Office 365 and MS Teams.
  • 4 years of experience with video conferencing solutions such as Cisco WebEx.

Preferred Skills and Qualifications:

  • 5 years of experience in creating technical documentation and knowledge articles.
  • 4 years of experience using ServiceNow in a support capacity.
  • 5 years of experience working in a multi-vendor support environment.