Business Resilience and Incident Management Specialist

2 weeks ago

Stamford, Connecticut, United States NatWest Markets Full time
Job Summary

We are seeking a highly skilled Business Resilience and Incident Management Specialist to join our team at NatWest Markets. As a key member of our organization, you will be responsible for coordinating and assessing recovery environment requirements and contingency plans to protect our business in the event of unforeseen disruptions.

Key Responsibilities:

  • Manage the implementation and day-to-day processes related to promoting and maintaining Business Resilience for NWM US
  • Manage the lifecycle of all incidents required to restore IT services for users or customers as quickly as possible when an interruption takes place
  • Support day-to-day prioritization of operational performance and oversight of key processes
  • Responsible for oversight of incident and change processes, monitoring adherence to defined incident and change processes
  • Ensure effective and rapid response to major incidents, minimizing duration of service interruptions
  • Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues

Requirements:

  • Undergraduate degree or equivalent professional qualification
  • Minimum of 5 years of experience working in Financial Services/IT/Investment organizations, with 3 years of experience in Business Resilience or Incident management highly preferred
  • Considerable knowledge of incident management principles, procedures, and techniques
  • Strong knowledge of issue resolution and escalation practices, NWM products and services, and IT infrastructure
  • Ability to apply analysis and creative thinking when solving problems and conflicts
  • Ability to provide acute attention to detail
  • Ability to communicate effectively to all levels within the organization
  • Decision-making ability within specified parameters as well as independent and collaborative decision-making skills
  • Skilled at identifying and implementing process improvements
  • Ability to effectively establish and maintain relationships across the organization
  • Strong written and verbal communication skills - must be confident in presenting diverse subject matter and creating clear and concise materials for stakeholders
  • Solid business acumen and an awareness of business implications of decisions
  • Demonstrated skill in timely, proactive, responsive follow-through on deliverables
  • Ability to organize tasks and priorities effectively and under minimal supervision
  • Proven ability to function in an environment requiring flexibility, good judgment, and sound decision-making often based on limited information and/or under extreme conditions
  • Works effectively across geographies – must be comfortable with video conference presentation and leading dialog with technology SME's as well as audit/regulator engagement
  • Strong personal drive to challenge existing process and seek efficiencies
  • Understanding of third-party risk management principles and outsourcing/offshoring best practices regarding resilience

What We Offer:

  • Expected base annual salary range: $120,000 - $140,000 at the start of employment
  • Eligibility for an annual discretionary bonus
  • Medical, dental, and vision plans
  • Life and disability insurance
  • Employee wellness programs
  • Retirement and savings plans with potential employer contributions
  • Generous paid time off policy, parental leave, and tuition reimbursement

Equal Employment Opportunity:

NatWest Markets Securities Inc. and its parent, affiliates, and/or subsidiaries are equal opportunity employers and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.

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