Procurement Specialist, Manager

2 days ago

Stamford, Connecticut, United States KPMG Full time
Job Summary:

KPMG is seeking a highly skilled Procurement Specialist, Manager to join our Managed Services practice. As a key member of our team, you will be responsible for managing day-to-day operations of cloud-based platform applications, collaborating with industry professionals, software engineers, and technical leadership to deliver exceptional results.

Key Responsibilities:

• Collaborate with cross-functional teams to manage cloud-based platform applications, ensuring seamless delivery of services to clients.
• Develop and deliver weekly and monthly status reports, performance reports, and analytics to stakeholders.
• Manage day-to-day activities of cloud-based enterprise applications, including process design, package implementation lifecycle support, and project reviews.
• Oversee investigation and diagnosis of incidents, identifying problems and escalating unresolved incidents to external support.
• Provide timely and accurate reporting, creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs).
• Assess client requirements, build product-specific functional specifications, and support the planning, preparation, and execution of future releases.
• Facilitate client discovery sessions to define project scope and requirements, translating business processes to functional/technical specifications and user stories.
• Lead workshops and presentations of key solution design, technology architecture concepts, and demonstrations to client stakeholders.
• Work as part of a team to implement solutions in an Agile-SCRUM framework, writing epics and user stories, and guiding the design, build, test, and delivery of cloud platform solutions using industry-leading vendor technologies.
• Ensure SLA and KPI adherence, managing onshore/offshore teams that provide level 2/3 support, including break/fix, enhancements, reports, and upgrades to KPMG clients and users of cloud-based applications.

Requirements:

• Minimum five years of recent experience in post-production, managed services support, or consulting experience working directly with internal/external clients.
• Minimum two years of recent experience in a leadership role.
• Bachelor's degree from an accredited college/university in the fields of management information systems, finance, supply chain, general business, or a related discipline.
• Experience with upgrades and functional testing, understanding of ITIL framework, ITSM, and service desk management.
• Strong functional and technical knowledge of standard processes and configurations across cloud applications such as Ivalua.
• Excellent written and verbal communication, facilitation, and presentation skills with a strong attention to detail and a high level of accuracy.
• Ability to articulate ideas effectively, work closely with a mixed team, and identify problems to enact a multi-step approach to research the cause and resolve.
• Ability to travel as needed.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

What We Offer:

KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found on our KPMG US Careers site.

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