Desktop Support Specialist IV
2 weeks ago
NSD International, Inc is seeking a highly skilled Desktop Support Specialist IV to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our voice telephony systems.
Responsibilities:- Manage and resolve all desk-end voice-related incidents and requests.
- Test and deploy new telephony devices, including IPC dealer-board, Avaya handsets, and headsets.
- Troubleshoot user-related incidents and escalate to 2nd/3rd line teams as needed.
- Provide day-to-day support for IPC-related incidents and voice requests at users' desks.
- Support Avaya Telephony and Zoom-related faults at users' desks.
- Coordinate with 2nd/3rd support teams to log incidents with third parties, such as IPC.
- Maintain regular communication with customers and management on incident progress and status.
- Record incident investigations and progress in the incident management system.
- Support other engineers in the team as required.
- Provide out-of-hours support after changes or during major incident scenarios.
- Experience with Trade Floor Support and Trader Voice Telephony (IPC/AVAYA/ZOOM).
- General understanding of Telephony Solutions and wider integrations (private wires and voice recording).
- Ability to support telephony issues at users' desks and escalate to 2nd/3rd line teams as necessary.
- Proficiency in IT Service Management tools, such as ServiceNow.
- Ability to work as part of an onsite team covering a wide range of deskside support activities.
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Desktop Support Specialist IV Voice Scope
3 days ago
Stamford, Connecticut, United States NSD International, Inc Full timeJob Title: Desktop Support Specialist IV Voice ScopeNSD International, Inc is seeking a highly skilled Desktop Support Specialist IV Voice Scope to join our team. As a key member of our support team, you will be responsible for providing top-notch support for our voice telephony systems.Responsibilities:Manage and resolve all voice-related incidents and...
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Desktop Support Specialist
1 month ago
Stamford, Connecticut, United States Metasys Technologies, Inc. Full timeJob Summary We are seeking a skilled Desktop Support Specialist to join our team at Metasys Technologies, Inc. as a Desktop Engineer IV - Voice Scope. This is a 12+ month contract position, working onsite in Stamford, CT. Key Responsibilities As a Desktop Support Specialist, you will be responsible for providing 1st contact support for desk-end voice-related...
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Desktop Support Specialist
1 week ago
Stamford, Connecticut, United States Avacend Full timeJob Title: Desktop Engineer IVWe are seeking a skilled Desktop Engineer IV to join our team at Avacend. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop voice-related incidents and requests.Key Responsibilities:Deploy and test new telephony devices, including IPC dealer-board, Avaya handsets, and...
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Desktop Support Specialist
3 weeks ago
Stamford, Connecticut, United States Syntricate Technologies Full timeJob Title: Desktop SupportWe are seeking a highly skilled Desktop Support professional to join our team at Syntricate Technologies Inc.Key Responsibilities:Provide technical support for desktop systems, including Windows and EUC environmentsLead a team of technical support specialists to ensure excellent customer serviceManage desktop infrastructure...
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Desktop Engineer IV Voice Scope
2 days ago
Stamford, Connecticut, United States NSD International, Inc Full timeNSD International, Inc **Job Title:** Desktop Engineer IV Voice Scope **Job Summary:** We are seeking a highly skilled Desktop Engineer IV Voice Scope to join our team. The successful candidate will be responsible for providing exceptional support to our clients in the area of voice telephony. **Responsibilities:** * Manage and resolve all voice-related...
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Desktop Support Specialist
2 months ago
Stamford, Connecticut, United States Metasys Technologies, Inc. Full timeJob SummaryMetasys Technologies, Inc. is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing first contact support for desktop voice-related incidents and request management.Key ResponsibilitiesTest and deploy new telephony devices, including IPC dealer-board, Avaya...
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Desktop Engineer IV Voice Scope
3 weeks ago
Stamford, Connecticut, United States NSD International, Inc Full timeJob SummaryWe are seeking a highly skilled Desktop Engineer IV Voice Scope to join our team at NSD International, Inc. The successful candidate will be responsible for providing top-notch support for our voice telephony systems, including IPC dealer-board, Avaya handsets, and headsets.Key ResponsibilitiesManage and resolve voice-related incidents and...
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Desktop Support Specialist
3 weeks ago
Stamford, Connecticut, United States System One Holdings, LLC Full timeJob Title: Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our team at System One Holdings, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our corporate associates.Key Responsibilities:Build and configure Windows workstations for corporate associatesPerform...
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Desktop Engineer IV Voice Scope
2 days ago
Stamford, Connecticut, United States NSD International, Inc Full timeJob SummaryWe are seeking a highly skilled Desktop Engineer IV Voice Scope to join our team at NSD International, Inc. This role will be responsible for providing top-notch support for our voice telephony solutions, ensuring seamless communication and collaboration with our clients and internal teams.Key ResponsibilitiesManage and resolve all voice-related...
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Desktop Support Specialist
2 weeks ago
Stamford, Connecticut, United States Capstone Search Advisors Full timeCapstone Search Advisors is seeking a skilled Desktop Engineer to provide top-notch technical support to their clients.Key Responsibilities:Respond to and resolve help desk tickets in a timely and efficient mannerTroubleshoot complex Windows and Macintosh computer issuesDiagnose and resolve network connectivity problemsEnsure data backup and business...
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Desktop Technical Support Specialist
3 days ago
Stamford, Connecticut, United States Franklin Templeton Full timeJob Title: Desktop Technical Support AnalystFranklin Templeton is seeking a skilled Desktop Technical Support Analyst to join our team. As a key member of our Consumer Support Front Office team, you will provide technical support and customer service to our employees, ensuring a seamless and efficient experience.Key Responsibilities:Provide on-site technical...
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IT Desktop Support Internship
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Stamford, Connecticut, United States Cincinnati Insurance Company, Inc. Full timeBuild Your Future with Cincinnati Insurance Company, Inc.We are seeking highly motivated and talented undergraduate students to join our team as IT Desktop Support Interns. As a member of our team, you will have the opportunity to gain hands-on experience in IT desktop support and develop your skills in a dynamic and supportive environment.Key...
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Helpdesk/Desktop Support Specialist
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Stamford, Connecticut, United States Aquinas Consulting Full timeJob SummaryAquinas Consulting is seeking a highly skilled Helpdesk/Desktop Analyst to join our team. As a Helpdesk/Desktop Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to end-users via phone, email, and chatUtilize helpdesk...
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Desktop Technical Support Specialist
2 days ago
Stamford, Connecticut, United States Franklin Templeton Full timeJob SummaryO'Shaughnessy Asset Management, a research and money management firm, is seeking a skilled Desktop Technical Support Analyst to join their team. As a key member of the Consumer Support Front Office team, you will provide technical support and customer service to internal clients, addressing issues with hardware, operating systems, desktop/web...
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Technical Support Specialist
10 hours ago
Stamford, Connecticut, United States Syntricate Technologies Full time**Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have experience in EUC, Windows, SCCM, Patch Management, Application Packaging, Intune, Citrix VDI, and Windows 11 migration.**Key Responsibilities:**Lead a team of...
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IT Support Specialist
2 days ago
Stamford, Connecticut, United States Blake Smith Staffing, LLC Full timeExecutive Desktop Support AnalystBlake Smith Staffing, LLC is seeking a highly skilled and experienced Executive Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our executives and their families, as well as corporate users.Key Responsibilities:Provide on-site and...
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IT Support Specialist
1 week ago
Stamford, Connecticut, United States Blake Smith Staffing, LLC Full timeJob Title: Executive Desktop Support AnalystJob Summary:The Executive Desktop Support Analyst is a critical role that requires exceptional technical expertise and excellent customer service skills. As a member of our IT team, you will be responsible for providing top-notch technical support to our executives, their families, and their assistants, as well as...
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Technical Support Specialist
4 weeks ago
Stamford, Connecticut, United States Patriot Bank, N.A. Full timeJob SummaryPatriot Bank, N.A. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technology operations team, you will be responsible for providing technical support and maintenance for our retail branch systems, corporate systems infrastructure, and help desk services.Key ResponsibilitiesProvide technical support and...
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Helpdesk/Desktop Analyst
1 week ago
Stamford, Connecticut, United States Aquinas Consulting Full timeJob Title: Helpdesk/Desktop AnalystAquinas Consulting is seeking a skilled Helpdesk/Desktop Analyst to join our team. As a Helpdesk/Desktop Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for computer hardware and software...
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Senior IT Support Specialist
3 weeks ago
Stamford, Connecticut, United States adm Promotions Full timeJob Title: Senior Desktop Support SpecialistAt adm Group, we are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our corporate network infrastructure, and...