Customer Success Communications Specialist
2 weeks ago
The Customer Success Communications Manager will play a crucial role in developing and executing a digital strategy to educate customers on the features and functionalities of our solutions, ultimately driving adoption and growth.
Key Responsibilities- Design and implement engaging content that supports value-driven interactions between customers and our products.
- Develop and execute at-scale regular outreach campaigns to key points of contact to support increased adoption.
- Utilize tools such as Totango, Smartsheet, CRM, and other vendors to setup and establish communication cadences, storage, metrics, and processes.
- Collaborate with internal teams to improve the customer experience and influence overall growth strategy.
- Track and identify metrics, measure and monitor customers' achievement of critical and key performance indicators.
- Bachelor's Degree
- Excellent written and verbal communication skills
- Evidence of proven track record of customer communications and customer relationship management
- Ability to quickly grasp customer requirements and propose communication strategies that target needs
- Outstanding organizational skills and event planning skills
- Ability to think strategically about the needs of various product portfolios
- Minimum of 4+ years experience in a customer-facing role or writing communication role
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
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