Customer Success Manager
16 hours ago
Fivetran is a leading provider of cloud data integration solutions, and we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer retention and expansion, ensuring that our customers achieve maximum value from our platform.
Key Responsibilities- Develop and execute customer success plans to drive retention and expansion of existing customers
- Build and maintain strong relationships with key stakeholders, including customer executives, technical leads, and end-users
- Collaborate with cross-functional teams, including sales, marketing, and product, to identify and address customer needs and pain points
- Provide strategic guidance and support to customers to help them achieve their business objectives
- Identify and communicate opportunities for upselling and cross-selling Fivetran's products and services
- Develop and deliver regular business reviews and strategic planning sessions with customers
- Work closely with Fivetran's support and success teams to ensure seamless customer onboarding and issue resolution
- Proven experience in customer success, account management, or sales, with a strong track record of driving customer retention and expansion
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and pain points
- Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and success
- Experience with Salesforce and other CRM tools is a plus
- A competitive salary and bonus structure
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous paid time-off policy, including vacation, sick leave, and holidays
- Opportunities for professional growth and development, including training and education programs
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration
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Customer Success Manager
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Customer Success Manager
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Denver, Colorado, United States Contentful Inc Full time{"title": "Customer Success Manager", "description": "About the OpportunityAs a Customer Success Manager at Contentful, you will play a critical role in ensuring our customers maximize value from our platform and deliver exceptional experiences. You will work closely with customers to drive customer programs, at scale, and help them achieve both technical...
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Customer Success Manager
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Customer Success Manager
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