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Customer Success Representative
2 months ago
**About the Role**
Autowash Management LLC is seeking a highly skilled and customer-focused Customer Success Specialist to join our team. As the liaison between our company and its current and potential customers, this role embodies the mission, vision, and values of Autowash Management LLC.
Key Responsibilities
- Manage inbound and outbound calls for car wash customers and members in a timely manner, ensuring exceptional customer service and satisfaction.
- Follow established communication protocols when handling different topics, providing clear and concise solutions to customer inquiries.
- Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives that meet their expectations.
- Seize opportunities to upsell products and membership services through customer education, promoting long-term relationships and loyalty.
- Build sustainable relationships with customers, taking the extra mile to ensure their needs are met and exceeded.
- Keep accurate notes and records of all conversations in our call center database, ensuring seamless communication and knowledge sharing.
- Frequently broaden knowledge base and performance skill levels through team knowledge and educational events, staying up-to-date with industry trends and best practices.
- Meet personal/team qualitative and quantitative targets, driving business growth and customer satisfaction.
Requirements
- Must have the ability to prioritize and work independently with minimal direct supervision, demonstrating self-motivation and discipline.
- Must have excellent communication, customer service, and problem-solving skills, with the ability to effectively communicate with customers and team members.
- Must be competent in writing, reading, and speaking effectively with customers and team members, as demonstrated through observations, orientation reviews, and quarterly reviews.
Physical Demands
- Regularly required to sit, walk, stand, bend, and/or lift, with occasional heavy lifting (20 pounds or greater).
- Regularly required to talk or listen, with occasional use of a computer, computer screen, and typing.
Minimum Qualifications
- Computer skills required: Microsoft Office, with proficiency in email communication and basic computer operations.
- Minimum Desired Education: Some college, with a focus on communications, marketing, or business preferred.
- Minimum Desired Experience: 1 year call center experience, with a strong background in customer service, marketing, or administrative work preferred.
- Professional Associations: none required.
