Customer Success Manager

1 week ago


Denver, Colorado, United States Dialpad Full time
{"title": "Customer Success Manager", "description": "About Dialpad

Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and expert support.

About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer adoption and retention, ensuring customers achieve measurable value from our solutions, and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead post-sales activities for Dialpad customers, building strong relationships and driving customer success.
  • Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on investment.
  • Conduct business reviews and status calls to create alignment of common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
  • Maintain a deep understanding of our solutions and communicate their value to customers.
  • Manage customer escalations with urgency, documenting open issues and facilitating regular status meetings to resolution.
Requirements:
  • Minimum 5+ years of experience working at a SaaS company.
  • Experience working with telecommunications and contact center space preferred.
  • Experience and comfort interacting with and influencing C-level executives.
  • Strong presentation, meeting facilitation, and written communication skills.
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
  • Ability to work cross-departmentally and lead, manage, or influence both internal and customer resources to achieve positive outcomes.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and collaborative work environment.
  • Recognition and rewards for outstanding performance.
Why Join Dialpad?

Dialpad is a values-driven company that prioritizes diversity, equity, and inclusion. We believe in creating a culture where all employees can thrive and contribute to our mission. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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