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Technical Services Manager for Copier Solutions

2 months ago


Charlotte, North Carolina, United States Morris Business Solutions Full time
Morris Business Solutions is recognized as the leading provider of office technology in the Carolinas.

Are you an experienced Copier Service Technician with a commitment to technical excellence? We are looking for a Technical Services Manager to oversee our team and ensure exceptional technical support delivery. The ideal candidate will manage a group of field service technicians, guaranteeing prompt and effective service for our clientele.

If you possess a robust technical background, strong leadership capabilities, and a dedication to superior customer service, we encourage you to consider this opportunity.

Our commitment to high service standards has been instrumental in achieving a remarkable client retention rate and attracting new business.

  • Minimum of 3 years of technical experience with copiers and related office equipment.
  • Lead and mentor a team of field service technicians, offering guidance, training, and support.

Essential Computer Skills:
Proficiency in scanning to email and folders, driver installation, and familiarity with Fiery or Papercut is advantageous but not mandatory.

Willingness to travel is required.
Efficiently manage and resolve service calls.
Benefits include Dental Insurance, Holiday Pay, and a generous bonus structure based on performance.
All necessary maintenance and gas cards are provided, eliminating out-of-pocket expenses or reimbursement delays.