Technical Business Solutions Analyst

3 weeks ago

Charlotte, North Carolina, United States CRC Group Full time
Job Summary

We are seeking a highly skilled Technical Business Analyst to join our team at CRC Group. As a Technical Business Analyst, you will play a critical role in providing process, design, and analysis support for developing solutions for interfacing business applications.

Key Responsibilities
  • Participate in requirements elicitation sessions and walkthroughs to identify, document, and communicate business needs and provide technology solutions.
  • Work closely with business stakeholders to understand business processes and strategies, ensuring all stakeholders are involved in requirements gathering activities.
  • Establish project and work requests requirements using document, business process, and workflow analysis.
  • Plan, elicit, capture, analyze, and validate business, functional, and/or technical requirements.
  • Perform current state analysis of existing business systems, applications, and functions.
  • Prepare user interface diagrams, business process, and workflow diagrams in support of small work requests (enhancements) or large-scale projects.
  • Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
  • Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports, and meeting minutes.
  • Develop understanding of core systems, applications, and technical requirements.
Qualifications
  • Associate's degree in Information Technology-related field, or equivalent education and related training.
  • Two years of information technology experience with significant experience in software development.
  • Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, or Quality Management.
  • Ability to work independently or as a member of a team.
  • Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements.
  • Strong presentation, verbal, and written skills.
  • Ability to manage multiple concurrent projects, activities, and tasks under time constraints.
  • Ability to effectively interface with staff at all levels.
  • Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous-improvement environment.
  • Strong ability to resolve conflicts, excellent facilitation, and organizational skills.
  • Strong critical and analytical thinking and problem-solving skills.
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
  • Knowledgeable of core business functions, processes, and workflows associated with assigned business areas and projects.
Preferred Qualifications
  • Strong preference for someone with experience in the Property and Casualty Insurance industry.
  • Project Management skills are a plus, minimally experience tracking and keeping projects moving.
  • Experience with API integration.
  • Experience working on multiple projects at the same time.
  • An understanding of current trends in technology.
  • Ability to read, analyze, and interpret technical data.
  • Proficient in the use of Microsoft Visio.
Working Conditions

This role requires sitting constantly, standing occasionally, and walking occasionally. The ability to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone is also required.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

CRC Group offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan.

Team members also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

CRC Group is a Drug-Free Workplace.

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