Facility Solutions Manager

4 weeks ago

Charlotte, North Carolina, United States City Wide Facility Solutions Full time
Job Title: Facility Solutions Manager

City Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team. As a key member of our operations team, you will be responsible for managing and retaining B2B accounts, increasing sales within assigned client territories, and developing long-term relationships with clients and contractors.

Key Responsibilities:
  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Manage all contractor relationships, including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying contractor compliance, and removing/ replacing contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Supervise and direct night managers, ensuring the client's strategy is executed and all services are performed correctly.
  • Ensure adequate internal and external staffing needs to service clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with contractors and the Director of Operations (or owner), promptly addressing any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify sales executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the night managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
Requirements:
  • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 3+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations.
Benefits:
  • Health Care Plan (Medical)
  • Retirement Plan (401k)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Wellness Resources
  • Cell Phone
  • Car Allowance
  • Uncapped Commissions

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