Customer Success Manager

2 days ago

New York, New York, United States FlowX Full time
Job Title: Customer Success Manager

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities.


Job Description

As a Customer Success Manager at FlowX, you will be responsible for driving long-term partnerships with our customers' C-suite. Your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently.

You will operate as the lead point of contact for all matters specific to the assigned customer and lead client engagement and strategy from start to finish. Your responsibilities will include managing the ongoing customer relationship, ensuring fast time to value, and driving further usage/adoption of the platform.


Key Responsibilities
  • Support key C-suite stakeholders as a strategic advisor, building trust and developing strong relationships.
  • Operate as the lead point of contact for all matters specific to the assigned customer and lead client engagement and strategy from start to finish.
  • Manage the ongoing customer relationship, ensuring fast time to value, and drive further usage/adoption of the platform.
  • Identify and address pain points, tailoring solutions via FlowX.ai.
  • Ensure successful project implementation and KPI tracking, acting as liaison between clients and our technical teams.
  • Develop clear metrics for success and operationalize execution across the Success organization (Customer Success, Implementations, Project Managers, Delivery).

Requirements
  • Minimum 10 years of relevant work experience in account and project management with Fortune 500 accounts – FinServ experience a plus.
  • Experience with big 6 consulting firms is a plus.
  • Understanding of the cloud-based enterprise modernization space and the major players.
  • Excellent presentation, analytical, and customer service skills complimented by a solutions-oriented background.
  • Experience communicating and presenting to senior leadership.

What's in it for you
  • Join a product company in early stages means you are invited to leave a print on the evolution of both the business and the product.
  • Involvement in international accounts throughout the expansion of the company.
  • Direct involvement in further building the team & the culture.
  • Early-stage equity and competitive benefits package.

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