Administrative Coordinator
6 days ago
ENSTAR Natural Gas Company, LLC is a leading provider of natural gas services in Alaska. We are committed to delivering safe and reliable energy solutions to our customers.
At ENSTAR, we value our employees and strive to create a positive work environment that fosters growth and development.
Job SummaryWe are seeking an experienced Administrative Coordinator - Customer Service Representative to join our Credit & Collections department. This role will be responsible for providing exceptional customer service, processing transactions, and performing administrative tasks.
Key Responsibilities- Provide timely and accurate customer service via phone, email, and in-person interactions
- Cashiering duties, including balancing and preparing deposits
- Operate cash machines and perform other financial transactions
- Process credit balance refunds and adjustments
- Research and resolve account discrepancies
- Assist with various Heating Assistance Programs
- Perform general collection functions, including active and closed accounts
- File and scan documents, as well as search archives for historical information
- Process outgoing and returned mail, sort mail, and enter mailing address changes
- Respond to customer inquiries and concerns via phone and email correspondence
- High School Diploma or equivalent required
- One year of experience in customer service or a related field preferred
- Ability to type 50 wpm and ten-key by touch
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Valid Alaska driver's license and ability to operate a vehicle under ENSTAR's driving policy
- Pass a drug, credit, background, past employment, and driving record check
- Basic administrative skills, including data entry and record-keeping
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving and analytical skills
- Effective written and verbal communication skills
- Ability to maintain confidentiality and handle sensitive information
The estimated salary for this position is $55,000-$65,000 per year, depending on experience and qualifications.
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