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Office Concierge
2 months ago
Do you want to be a part of a world class company? Are you passionate about hospitality? Apply now
JOB SUMMARY
Under direct supervision, assists guests, customers and employee with reservations, transportation, area locations and other personal service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Displays a warm, friendly, professional greeting to all those entering the property.. Maintains accurate records of service requests and status.
- Maintains/manages organized reception, conference rooms and RISE Café
- Maintains records and logs of service requests and tracks their status.
- Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
- Assist in coordinating guests', employees’, and/or visitors’ needs. Puts the customer first.
- Event coordination and support as required
- Maintains a file of services including transportation sources, accommodations, and referral contacts.
- Provides administrative assistance to the management team.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED Prior Customer Service experience required. Prior Front Desk, Concierge, customer service or other hospitality experience strongly preferred.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Ability to organize and prioritize own work.
OTHER SKILLS and ABILITIES
Basic skills with Microsoft Office Suite
Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2020 revenues of $23.8 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #122 in 2021. It also has been voted the industry’s top brand by the Lipsey Company for 20 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for nine years in a row, including being ranked number one in the real estate sector in 2021, for the third consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.Company DescriptionCBRE is the world’s leading full-service real estate services and investment firm with broader and deeper capabilities than any company in our sector.\r
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CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2020 revenues of $23.8 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #122 in 2021. It also has been voted the industry’s top brand by the Lipsey Company for 20 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for nine years in a row, including being ranked number one in the real estate sector in 2021, for the third consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”\r
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CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.