Client Support Specialist

2 weeks ago

East Palo Alto, California, United States Veolia Full time
Job Overview

Company Overview:
Veolia North America (VNA), a branch of Veolia Group, provides a comprehensive range of services in water, waste, and energy management. Our expertise includes water and wastewater treatment, as well as the collection and disposal of commercial and hazardous waste. VNA serves a diverse clientele, including commercial, industrial, healthcare, educational institutions, and municipalities across North America. With our headquarters in Boston, Massachusetts, we employ around 10,000 individuals at over 350 locations throughout the continent.

Compensation:
The hourly pay rate ranges from $28.80 to $31.25.

Benefits:
Veolia offers a robust benefits package that includes paid time off, health, dental, and vision insurance. Employees can also participate in an employer-sponsored 401(k) plan to prepare for retirement. For union-represented employees, pay and benefits are defined in their collective bargaining agreements.

Position Objective:
The role involves delivering courteous and efficient customer service while addressing basic inquiries. Additionally, the position provides routine administrative support to the designated team.

Key Responsibilities:

  • Respond to customer inquiries via phone, providing information related to billing, service terminations, payment arrangements, and collections.
  • Establish new customer accounts and process final bill refunds and transfers in accordance with established procedures.
  • Review and analyze customer billing and payment histories.
  • Effectively resolve customer inquiries and issues.
  • Contact customers with overdue accounts to arrange payment or service discontinuation.
  • Maintain account ledgers and compile information regarding delinquent accounts for potential legal proceedings.
  • Prepare and manage records for large and sensitive customer accounts and billings.
  • Provide general clerical assistance to supervisors, including composing letters and memos.
  • Generate work orders for scheduled appointments and verify payment amounts.
  • Keep logs of incoming calls and maintain correspondence records.
  • Perform data entry to complete work orders, duplicate documents, and retrieve customer service-related correspondence.
  • Process various forms, including refunds and misapplied payments.
  • Schedule appointments for meter re-readings.
  • Carry out additional tasks and projects as assigned.

Work Environment:
The majority of the work is conducted in an office setting with standard noise levels.

Qualifications:

  • A High School Diploma or GED is required.
  • 2 to 3 years of relevant experience in a customer service setting is preferred.

Skills and Abilities:
Candidates must demonstrate effective oral and written communication skills, with a strong command of vocabulary and grammar. A working knowledge of call center practices is essential. Proficiency in PC applications, particularly Office and Google Suite, is preferred. Attention to detail, organizational skills, and the ability to manage time effectively are crucial. Candidates should be able to work well in a team environment and handle confidential information responsibly.

Physical Requirements:
While performing the duties of this position, employees are frequently required to sit (80%), walk (10%), and stand (10%). The role involves using hands for various tasks and may require occasional lifting of up to 25 pounds.

Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

  • Travel Nurse RN

    8 hours ago

    East Palo Alto, California, United States HealthEcareers - Client Full time

    About HealthEcareers - ClientWe are a leading provider of healthcare staffing solutions, dedicated to delivering exceptional service and support to our clients and candidates.Our team of experienced recruiters and healthcare professionals work tirelessly to match the right candidates with the right opportunities, ensuring a seamless and successful experience...

  • Travel Nurse RN Specialist

    46 minutes ago

    Palo Alto, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistAureus Medical Group - Nursing is seeking a travel nurse RN Oncology for a travel nursing job in a top-ranked medical facility.Job Description & RequirementsSpecialty: OncologyDiscipline: RNDuration: 14 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEstimated payment breakdown~$ $2633.00/wk~$...

  • Specialist, Client Development

    1 month ago

    Palo Alto, California, United States WilmerHale Full time

    Specialist, Client DevelopmentWilmerHale - Palo Alto, CAThe Client Development Specialist is responsible for identifying and supporting revenue-generating opportunities for the firm's emerging company and venture capital practice in the Bay Area. This individual will proactively develop relationships with founders and early-stage startups (both existing...

  • Luxury Client Specialist

    2 weeks ago

    Palo Alto, California, United States Burberry Full time

    Department:RETAIL OFFLINELocation: Palo Alto, California (US-CA), USAt Burberry, we believe that creativity opens doors to new opportunities. Our mission is to harness the power of imagination to challenge limits and create new possibilities for our team, our clientele, and our communities. This guiding principle has been at the heart of Burberry since its...

  • Travel Nurse RN Specialist

    23 hours ago

    Palo Alto, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistAureus Medical Group - Nursing is seeking a travel nurse RN Oncology for a travel nursing job in a top-ranked medical facility.Job Description & RequirementsSpecialty: OncologyDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelEstimated payment breakdown~$ $2359.00/wk*~$966.00-$...

  • Client Relations Specialist

    2 weeks ago

    Palo Alto, California, United States Wealthfront Full time

    About the Role:As a Client Relations Specialist at Wealthfront, you will play a pivotal role in ensuring our clients receive unparalleled support and guidance. Our commitment is to prioritize the financial well-being of our clients, and your contributions will be essential in achieving this goal.Our Mission:Wealthfront is dedicated to creating innovative...

  • Caregiver Support Specialist

    1 week ago

    Palo Alto, California, United States Right at Home Peninsula Full time

    About Right at Home PeninsulaWe are a locally owned and family-owned home care agency providing services to seniors and older adults in the San Francisco Peninsula and surrounding areas.Job SummaryWe are seeking a compassionate and reliable Caregiver Support Specialist to join our team. As a Caregiver Support Specialist, you will provide in-home non-medical...

  • Sales Support Specialist

    2 hours ago

    Palo Alto, California, United States Quantum Ventures Full time

    We are a leading financial services company, Quantum Ventures, dedicated to providing innovative solutions to our clients. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our partners.We are seeking a highly motivated and dedicated Sales Support Specialist to join our team. As a Sales Support...

  • Operations Support Specialist

    2 weeks ago

    Palo Alto, California, United States Flex College Prep Full time

    Operations Support Specialist at FLEX College PrepFLEX College Prep, recognized as one of California's premier educational service providers, is seeking an Operations Support Specialist to enhance academic and counseling initiatives as well as center functionality. This position will report directly to the Operations Supervisor at FLEX, with comprehensive...

  • Japanese Operations Support Specialist

    2 weeks ago

    Palo Alto, California, United States Top Group Full time

    Job OverviewOur client, a prominent global Japanese Electronics firm, is seeking a Part-Time Japanese Operations Support Specialist to enhance their team.Position: Japanese Operations Support Specialist (Part-Time)Sector: Software and Electronics ManufacturingEmployment Type: Part-time – Direct hire (approximately 20 hours per week)Work Arrangement: Remote...

  • Senior IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Specialized Recruiting Group Full time

    Position OverviewWe are seeking a highly skilled Senior IT Support Specialist to oversee local IT operations within a prestigious legal firm. This role is pivotal in ensuring a seamless technology experience for attorneys, staff, and clients.Key ResponsibilitiesLead and manage local IT functions, ensuring optimal performance of technology solutions.Provide...

  • Senior IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Specialized Recruiting Group Full time

    Position OverviewWe are seeking a highly skilled Senior IT Support Specialist to join our team at a prestigious law firm. This role is pivotal in ensuring a seamless technology experience for legal professionals and staff.Key ResponsibilitiesOversee local IT operations, ensuring high-quality support for lawyers, staff, and clients.Act as a liaison between...

  • IT Support Specialist

    1 week ago

    Palo Alto, California, United States Certified Employment Group Full time

    Job SummaryCertified Employment Group is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff, ensuring that our technology infrastructure is running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide technical...

  • IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Certified Employment Group Full time

    Job SummaryCertified Employment Group is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff, ensuring that our technology infrastructure is running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide technical...

  • Client Solutions Consultant

    2 weeks ago

    Palo Alto, California, United States OM Internships Full time

    Are you passionate about assisting clients and enhancing their experiences? If so, we have an exciting opportunity for you at OM Internships. We are currently seeking a committed Customer Solutions Specialist to join our dynamic team of professionals.At OM Internships, we act as a vital link between our clients and their target markets, driving revenue...

  • Executive Support Specialist

    23 hours ago

    Palo Alto, California, United States Option 1 Staffing Services, Inc. Full time

    Job SummaryWe are seeking an experienced Executive Support Specialist to provide high-level administrative support to our clients in the Bay Area. The ideal candidate will have a minimum of 4 years of experience providing Director-level support and possess excellent communication skills, strong attention to detail, and the ability to multitask in a...

  • Rehabilitation Support Specialist

    2 weeks ago

    Palo Alto, California, United States Stanford Health Care Full time

    Job Title: Rehabilitation Support Specialist at Stanford Health CareJob Overview:The Rehabilitation Support Specialist at Stanford Health Care plays a crucial role in assisting with both direct and indirect patient care responsibilities. This position involves supporting licensed physical therapists, occupational therapists, physical therapy assistants, and...

  • Senior IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Russell Tobin Full time

    A distinguished legal practice is seeking a Senior IT Support Specialist to oversee local technology operations and ensure an exceptional technology experience for legal professionals, administrative staff, and clients. This position acts as a liaison to the Infrastructure, Applications, and Service Management teams, offering localized technical expertise,...

  • Financial Coordinator and Office Support Specialist

    2 weeks ago

    Palo Alto, California, United States French Cabinetry Full time

    Job OverviewPosition Summary:We are in search of a meticulous and highly organized Financial Coordinator and Office Support Specialist with proficiency in QuickBooks. This role is essential for managing financial documentation, invoicing, and various administrative duties to facilitate seamless daily operations within our cabinetry firm.Primary...

  • Senior IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Russell Tobin Full time

    A distinguished legal practice is seeking a Senior IT Support Specialist to oversee local IT functions and ensure an exceptional technological experience for attorneys, personnel, practice groups, and clients. This position acts as a liaison to the Infrastructure, Applications, and Service Management divisions, offering localized technical expertise,...