Customer Experience Ambassador
1 week ago
As a Customer Care Specialist at GHP Management, you will play a vital role in creating an exceptional living experience for our residents. Your primary responsibility will be to serve as the first point of contact for all resident interactions, ensuring a professional and friendly demeanor at all times.
Key Responsibilities:- Act as the first level of contact for all resident inquiries, service requests, and concerns.
- Create a sense of community and deliver an outstanding living experience for residents.
- Resolve conflicts and provide recommended alternative solutions to management for consideration.
- Efficiently handle resident requests and complaints.
- Contribute to resident retention efforts through service delivery and participation in resident events and outreach.
- Assist with all inquiries, including move-in process, resident requests, follow-up, administration, renewal process, and move-out process.
- Demonstrate service excellence through the demonstration of company values, employee promise, policies, and initiatives.
- Plan and host community events.
- Utilize social media outlets to engage residents as assigned.
- Contribute to the resident renewal process by acting in a sales capacity to present renewal options to residents.
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
- Personable, positive, team-oriented mindset.
- Ability to multitask, work independently, manage competing requests, and priorities.
- High school diploma or equivalent experience.
- 6 months-12 months practical experience in customer relations within Property Management or similar industry and/or 2-3 years combination of customer relations in retail, hospitality, property management preferred.
- Knowledge of Fair Housing preferred.
- General computer skills required.
- Must pass background and drug test screening.
- May require driving a golf cart.
- Regular and physical attendance is required.
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly position self to bend, stoop, reach, lift.
- Occasionally lift/move/carry up to 25lbs with/without assistance.
- Frequently lift/move/carry 5lbs.
- Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.
- Ability to remain in a stationary position for extended periods of time.
- Ability to observe details at close range (within a few feet of the observer).
- Constantly operate computer, 10-key, and other office productivity machinery.
- Constantly work in low to moderate noise levels.
- Constantly work in outdoor weather conditions.
Salary: $20-$22.00 per hour, DOE
Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also onsite parking.
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