Customer Experience Ambassador
4 days ago
Kosas is a company that's all about creating a positive impact on people's lives through beauty. We're passionate about helping our customers feel confident and beautiful, and we're looking for someone to join our team who shares that passion.
Job Title: Customer Experience AssociateWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you'll be responsible for providing exceptional customer service and support to our customers through various channels, including email, phone, live chat, and social media.
Key Responsibilities:- Act as a brand ambassador for Kosas by being a primary contact with customers within the community and customer service
- Provide magical customer experiences for our Kosas customers via email, SMS, phone, live chat, and all social channels
- Responsible for solving customer issues in a timely manner and escalating when necessary
- Assist customers with orders, returns, shade matching, product suggestions, and shipping updates
- Work closely with key teams to facilitate feedback loops that directly impact the Kosas customer
- Continuously seek opportunities and creative ideas to connect with our customers in a way that makes them feel like we went above and beyond to support their beauty experience
- Customer-obsessed with a natural service orientation
- Strong time management, prioritization skills, and detail accuracy orientation
- Work well under pressure and can maintain composure during difficult customer interactions
- Exceptional interpersonal, communication, and listening skills oral and written
- High energy, friendly, and approachable
- Can work independently in a fast-paced environment, while also being a proactive team player
- Willingness to adapt to a flexible schedule, including weekends
- Love of beauty and Kosas
- Company-paid medical benefits
- Flexible spending account options
- 401k with employer contribution
- Flexible paid vacation
- 40% off Kosas products
The range of hourly wage for this full-time position is between $25.00-$30.00 per hour. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as experience, skillset, education, and work location.
Kosas is committed to creating an inclusive environment for all employees and proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
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