Guest Services Supervisor

2 weeks ago


Kennedy Space Center, United States Hyatt Regency Grand Cypress Full time

About Hyatt Regency Grand Cypress:
At Hyatt, we pride ourselves on delivering exceptional service through our dedicated and attentive team members who focus on creating memorable experiences for our guests.

Role Overview:
As a Front Office Supervisor, you will play a pivotal role in guiding and mentoring our front desk team. This position requires strong leadership, effective communication, and the ability to build relationships. You will assist senior management by taking on essential managerial tasks, including coaching, directing, and potentially training new associates.

Key Responsibilities:
Front Office Supervisors oversee the front desk agents responsible for guest registration and conveying hotel services and promotions. This highly visible position allows for engaging interactions with guests, significantly influencing their overall experience. Additional responsibilities may include:

  • Processing payments and managing financial transactions.
  • Addressing guest inquiries and resolving issues promptly.

Work Environment:
Hyatt associates thrive in a dynamic atmosphere that demands excellence while offering substantial rewards. Whether through career advancement, professional development, or a supportive workplace culture, we are committed to fostering growth.

Benefits:
  • Complimentary room nights and discounted rates for friends and family.
  • Medical, Dental, and Vision Insurance available after 30 days.
  • 401K plan.
  • Complimentary daily meals.
  • Vacation and Paid Time Off benefits.
  • Paid Family Bonding Time and Adoption Assistance.
  • Tuition Reimbursement.
  • Discounts at various retailers.

If you are enthusiastic about front office operations and eager to grow both personally and professionally while enhancing customer experiences, we invite you to explore this opportunity.

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