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Guest Services Supervisor

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Manager

Location: Orlando, FL, US

Company Overview:

Wyndham Hotels & Resorts is a prominent hotel franchisor and management entity, recognized for its extensive portfolio of brands and commitment to providing exceptional guest experiences.

Role Summary:

The Front Desk Manager plays a crucial role in overseeing the front desk operations, ensuring that guests receive outstanding service. This position involves managing a diverse range of interactions with guests, prospective clients, vendors, and team members.

Key Responsibilities:

  1. Supervise front desk operations to guarantee efficient service delivery.
  2. Assist in scheduling and managing Guest Experience Representatives to meet operational needs.
  3. Conduct training for staff on guest service protocols and technical duties.
  4. Perform administrative tasks, including daily reporting and financial transactions.
  5. Maintain cleanliness and organization of the front desk area.
  6. Ensure compliance with safety and security procedures related to guest information and key control.
  7. Provide a welcoming atmosphere for guests upon arrival and during their stay.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is mandatory, with supervisory experience preferred.

Physical Requirements:

Ability to work flexible hours, including evenings and weekends. Candidates must be capable of standing for extended periods and lifting up to 20 pounds.

Skills:

Excellent communication and interpersonal skills are necessary, along with strong decision-making abilities. Candidates should be adept at managing multiple tasks in a fast-paced environment.

Employment Status: Full-time