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Guest Services Associate

2 months ago

Kennedy Space Center, United States Hilton Grand Vacations Full time
Position Overview:

As a Front Desk Clerk, you will play a crucial role in ensuring a seamless experience for our guests at Hilton Grand Vacations. Your responsibilities will include:

Key Responsibilities:
1. **Welcoming Guests:** Greet every visitor with a warm and friendly demeanor, ensuring they feel valued and appreciated.
2. **Managing Reservations:** Handle bookings and inquiries with precision, ensuring all guest requests are met efficiently.
3. **Providing Information:** Offer accurate information about hotel amenities, services, and local attractions to enhance the guest experience.
4. **Handling Transactions:** Process payments and maintain accurate records of transactions, ensuring financial integrity.
5. **Addressing Concerns:** Resolve any guest issues or complaints promptly and professionally, striving for complete satisfaction.

Qualifications:
To excel in this role, candidates should possess strong communication skills, a customer-focused attitude, and the ability to multitask in a fast-paced environment. Experience in hospitality or customer service is preferred but not mandatory.

Join us in delivering exceptional service and creating memorable experiences for our guests.