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Beverage Operations Supervisor

2 months ago

Arlington, Virginia, United States Angel Of The Winds Full time

Beverage Operations Supervisor

Job Category: Gravity Bar Requisition Number: BEVER002443

Job Overview

Company Standards

At Angel of the Winds, the World's Friendliest Casino Resort, we expect all staff to deliver outstanding guest service with a friendly and enthusiastic demeanor. We cherish every guest and team member, guided by our core values: Welcoming, Engaged, Accountable, Customer Experience, and Teamwork. Our commitment is to comprehend, define, and fulfill our guests' desires while representing our organization with professionalism and courtesy.

Key Responsibilities

  1. Welcome and engage with guests in a warm, professional, and attentive manner.
  2. Make decisions to ensure the smooth operation of the shift.
  3. Assign workstations to team members, streamline workflow, and oversee staffing levels.
  4. Address any issues that arise during the shift, including guest complaints and employee concerns.
  5. Ensure all workstations are well-stocked, organized, clean, and sanitary.
  6. Monitor guest alcohol consumption and serve alcohol in accordance with established guidelines.
  7. Ensure adherence to local liquor control regulations.
  8. Oversee inventory, and order or requisition liquors and supplies as necessary.
  9. Manage cash flow during the shift as required.
  10. Be responsible for cutting off service to patrons when necessary.
  11. Participate in all mandatory departmental meetings and training sessions.
  12. Handle all paperwork related to departmental functions.
  13. Stay informed about casino promotions and events.
  14. Train staff on departmental policies, procedures, regulations, and guest service standards.
  15. Evaluate staff performance and provide feedback and disciplinary actions as needed.
  16. May perform duties of Restaurant Supervisor as required.
  17. Adapt to changes in duties, responsibilities, requirements, and expectations as needed.
  18. Work evenings, weekends, and holidays as required.
  19. Perform additional duties as assigned.

Qualifications

  • Exceptional guest service and communication skills are essential.
  • Must be at least 21 years of age.
  • One to three years of supervisory experience required; or an equivalent combination of training and experience.
  • Seven to ten years of experience in the food and beverage sector or a similar combination of training and experience preferred.
  • Previous experience in a lounge, bar, tavern, or sit-down restaurant is desirable.
  • Experience in a casino environment is preferred.
  • Must be customer-focused with excellent verbal and written communication skills, capable of multitasking and working independently.
  • Ability to navigate a challenging environment while managing sensitive issues and maintaining confidentiality, with strong attention to detail and exceptional problem-solving, organizational, and time management skills.
  • Ability to foster professional, courteous, and effective working relationships with all levels of the organization and external business contacts.
  • Must be able to occasionally lift and move heavy items (such as 180-pound kegs).
  • Prior cash handling experience is preferred.

Certificates, Licenses, Regulations

  • Must be able to obtain and maintain a Class B gaming license from the appropriate regulatory agency.
  • Must be able to obtain and maintain a Health Card (Food Worker Card).
  • Must be able to obtain and maintain a Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

Physical Demands and Work Environment

This position requires the ability to receive detailed information through oral and written communication. It may involve exerting up to 65 pounds of force with assistance occasionally, and/or up to 40-60 pounds of force frequently, including the occasional lifting or moving of 180-pound kegs. Repetitive movement is required, and the ability to stand and/or walk for an entire shift is necessary. This is a 24-hour, 7-day-a-week operation.

Skills

Education

Experience