Beverage Shift Manager

1 day ago

Arlington, Virginia, United States Angel Of The Winds Full time
Beverage Shift Manager Job Summary

We are seeking a highly skilled and experienced Beverage Shift Manager to join our team at Angel of the Winds Casino Resort. As a Beverage Shift Manager, you will be responsible for ensuring exceptional guest service and maintaining a positive and professional work environment.

Key Responsibilities:
  • Greets and interacts with guests in a friendly, professional, and attentive manner.
  • Assigns work stations to staff and expedites workflow and monitors staffing levels.
  • Resolves any problems that may occur during assigned shift, including guest complaints and employee issues.
  • Ensures all work stations are stocked, neat, clean, and sanitary.
  • Monitors consumption of alcohol by guests and provides service of alcohol within the guidelines set forth by the MAST training program.
  • Ensures compliance with Washington Liquor Control Commission requirements.
  • Monitors inventories, orders or requisitions liquors and supplies as needed.
  • Counts and reconciles cash flow during shift as needed.
  • Responsible for all cut-offs of patrons.
  • Attends all mandatory department meetings and trainings.
  • Handles all paperwork for department functions.
  • Maintains knowledge of casino promotions and events.
  • Trains staff on department policies, procedures, regulations, and guest service.
  • Monitors staff job performance and provides feedback and disciplinary actions as needed.
  • May perform duties of Restaurant Supervisor as needed.
Requirements:
  • Exceptional guest service and communication skills required.
  • Must be at least 21 years of age.
  • One to three years supervisory experience required; or equivalent combination of training and experience.
  • Seven to ten years experience in the food and beverage industry or equivalent combinations of training and experience desired.
  • Prior experience working in a lounge, bar, tavern, or sit-down restaurant desired.
  • Prior experience in a casino environment desired.
  • Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
  • Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem-solving, organizational, and time management skills.
  • Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
  • Must be able to occasionally lift and move heavy items (such as 180-pound kegs).
  • Prior cash handling experience desired.
Certificates, Licenses, Regulations:
  • Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
  • Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
  • Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Physical Demands and Work Environment:

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 65 pounds of force with assistance occasionally, and/or up to 40-60 pounds of force frequently, occasionally lifts and/or moves 180-pound kegs. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This is a 24-hour, 7 days a week work operation.

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