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Restaurant Operations Manager

2 months ago

Arlington, Virginia, United States Airport Retail Group LLC Full time
Job Title: Assistant Manager

Airport Retail Group LLC is seeking an experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve high standards of quality and productivity.

Key Responsibilities:
  • Assist the Manager in all day-to-day restaurant operations, including BOH and FOH hiring, supervisor/employee development and training, performance documentation, and adherence to all company policies and procedures.
  • Ensure the highest level of customer service throughout the operation, being a role model/leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results.
  • Specialize in areas such as Bar, Market, Commissary, or other unique areas of focus as dictated by the Brand, General Manager, or Director of Operations.
  • Attend and contribute to management meetings as required, schedule and lead pre-shift/post-shift meetings on a regular basis, and post communications to staff.
  • Ensure all supervisor/employee duties and assignments are performed and completed in a timely manner, record deliveries, receive and reconcile inventories with purchase orders, and work to ensure all food/beverages/bakery are in stock and displayed correctly.
  • Complete daily reporting to accurately reflect any company procedures and documentation, suggest and implement strategies to increase revenue, and ensure all cash payments are received, recorded, and a receipt is provided to the customer.
  • Ensure all cash items are balanced and accounted for daily, ensure the restaurant, market, and bar are always kept to a high level of cleanliness, and monitor and ensure orientation, training, development, and performance management of supervisors and crew.
  • Assist staff when required at busy periods, complete a weekly staff schedule, ensure fair distribution of hours to all staff, and use most cost-effective staffing schedules.
  • Assess employee/supervisor strengths and career development, ensure all staff are punctual and attired correctly, meet with problem performers regularly, and discuss/document areas of improvement.
  • Record any accidents/injuries/illnesses that occur, communicate staff performance issues, training, and development needs to the General Manager on a regular basis, and maintain a high level of service for all guests.
  • Deal with complaints in an efficient and courteous manner, communicate any service/guest issues to the General Manager, and perform any other duties as directed by the General Manager.
  • Maintain total accountability, including labor cost, budgets, and projections, and maintain food and beverage costs per budgetary standards.
Requirements:
  • Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
  • Minimum 1 year supervisory experience, preferably in full-service restaurants.
  • Knowledge of marketing techniques and impact on business results.
  • Experience in guest relations, negotiations, and complaint handling.
  • Excellent verbal and written communication skills.
  • Commitment to service of customers, staff, co-workers, and management.
  • Demonstrated leadership ability; ability to lead by example.
  • High integrity and honesty.
  • High Work Ethic, passion, and commitment.
  • Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays.
  • Demonstrated coaching and development skills.
  • Ability to train and delegate.
  • Follow through and dependability.
  • Adherence and modeling of all company policies and procedures.
  • Knowledge and commitment to safety and food sanitation.
  • Health Department-approved Food Handler Manager Certification.