Restaurant Operations Manager

21 hours ago


Arlington, Virginia, United States Mae's Market and Cafe - National Landing Full time

The Restaurant Operations Manager is responsible for overseeing all daily restaurant operations, ensuring the overall health of the space, and serving as the face of the organization both internally and externally. This position requires problem-solving, strong work ethic, and leadership skills.

The ideal candidate is an experienced leader who prioritizes customer satisfaction while maintaining efficient operations and a positive team attitude. They are passionate about delivering exceptional product and experience, and are not afraid to roll up their sleeves to get the job done.

  • Identify and delegate responsibilities to team members to ensure daily objectives are met and excellent service is consistently achieved.
  • Review opening and closing procedures to ensure compliance with established checklists.
  • Ensure all menu items are of the highest quality and taste.
  • Maintain labor costs at 30% or below through effective scheduling and inventory management.
  • Manage weekly inventory of food, dry goods, and beverages, maintaining a healthy cost of goods sold.
  • Place orders with vendors as needed to maintain adequate stock levels.
  • Ensure kitchen and barista stations are properly stocked, organized, and ready for service.
  • Participate in hiring, coaching, and termination of employees with assistance from supervisors.
  • Assist in training new employees according to Mae's Market and Cafe training manuals.
  • Enforce company policies and procedures, including those for cash handling, side work, and safety.
  • Act as an ambassador between restaurant staff and customers, actively solving problems and handling customer complaints.
  • Manage and approve discounts and refunds in Square.
  • Participate in weekly or bi-weekly manager meetings.
  • Responsible for all online communications with guests, including sales entries and monthly inventory coordination with supervisors.


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