Senior Performance Support Engineer

2 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Overview
Key Responsibilities:


The Senior Performance Support Engineer will play a crucial role in overseeing and addressing complex challenges faced by the ServiceNow Technical Support team, with a primary focus on system performance and instance reliability.

This position serves as the ultimate escalation point within the technical support framework and involves guiding and mentoring less experienced team members across various technologies.

The ideal candidate will possess a swift understanding of the ServiceNow platform, as this is a client-facing position that demands exceptional interpersonal abilities alongside robust technical expertise.

Additionally, the Senior Performance Support Engineer should be prepared to operate beyond standard business hours, including evenings, weekends, and holidays, as required.



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