Director of Customer Insights Policy Integration

5 hours ago

New York, New York, United States eBay Inc. Full time
About the Role

eBay Inc. is seeking a seasoned professional to serve as the Director of Customer Insights Policy Integration. This key role will facilitate collaboration between the Customer Insights team and various departments across the organization, driving organizational change through the effective translation of customer insights into actionable strategies.

Key Responsibilities
  • Establish and maintain strong relationships with cross-functional teams, including Operations, Legal, Product, and Tech, to ensure seamless integration of customer insights.
  • Work closely with the Customer Insights Team to identify key trends and opportunities for improvement, driving business growth through data-driven insights.
  • Develop and implement strategies based on customer insights, enhancing the customer experience and driving business growth.
  • Advocate for customer-centric changes within the organization, influencing policy and decision-making.
  • Monitor and evaluate the effectiveness of implemented changes, providing regular updates to senior leadership and making recommendations for further improvements.
  • Facilitate regular meetings and workshops to ensure alignment and integration of customer insights into departmental objectives and initiatives.
Qualifications
  • Minimum of 8 years of experience in a similar role, with a proven track record of successfully integrating customer insights into organizational strategy.
  • Exceptional partner management skills, with the ability to build strong relationships and influence across all levels of the organization.
  • Strong knowledge of policy and regulatory environments, with experience advocating for changes based on customer insights.
  • Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Strong leadership and project management skills, with the ability to lead cross-functional teams and inspire change.
  • Excellent communication and presentation skills, with the ability to clearly articulate insights and strategies to diverse audiences.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

  • Director of Customer Insights Policy Integration

    4 days ago

    New York, New York, United States eBay Inc. Full time

    About the RoleWe are seeking a seasoned Director of Customer Insights Policy Integration to serve as the key liaison between our Customer Insights team and various other teams across the organization.This role requires a strong understanding of policy, a passion for advocating for customer-centric changes, and the ability to translate customer insights into...

  • Director of Customer Insights Policy Integration

    8 hours ago

    New York, New York, United States eBay Inc. Full time

    About the RoleWe are seeking a seasoned Director of Customer Insights Policy Integration to serve as the key liaison between our Customer Insights team and various other teams across the organization.This role requires a strong understanding of policy, a passion for advocating for customer-centric changes, and excellent partner management skills.Key...

  • Customer Insights Director

    7 days ago

    New York, New York, United States Sedgwick Full time

    About the RoleWe are seeking a highly skilled Customer Insights Director to join our team at Sedgwick. As a key member of our organization, you will play a critical role in identifying and synthesizing customer insights to inform business decisions and drive growth.Key ResponsibilitiesDesign and lead customer insight components, including survey design,...

  • Customer Insights Director

    1 week ago

    New York, New York, United States Sedgwick Full time

    About the RoleWe are seeking a highly skilled Customer Insights Director to join our team at Sedgwick. As a key member of our organization, you will play a critical role in identifying and synthesizing customer insights to inform business decisions and drive growth.Key ResponsibilitiesDesign and lead customer insight components, including survey design,...

  • Director of Consumer Insights and Innovation

    3 days ago

    New York, New York, United States Tapestry Full time

    Job Title: Director of Global Consumer Insights and InnovationWe are seeking a highly skilled and experienced Director of Global Consumer Insights and Innovation to join our team at Tapestry. As a key member of our Strategy and Consumer Insights team, you will be responsible for advancing and developing our consumer insights roadmap and innovation strategy...

  • Strategic Insights Director

    4 days ago

    New York, New York, United States Echoing Green Full time

    Job Title: Director, Strategic InsightsEchoing Green is seeking a highly skilled Director, Strategic Insights to join our team. As a key member of our Development department, you will play a critical role in driving strategic growth and informing fundraising efforts.Key Responsibilities:Develop and manage data and insights to inform fundraising strategies...

  • Director of Integrated Marketing

    1 day ago

    New York, New York, United States stensul Full time

    About StensulStensul is a leading marketing creation platform that helps teams reduce marketing asset creation time by up to 90%. Our platform streamlines collaboration and simplifies creation for all marketers, enabling them to drive results.Job Title: Director of Integrated MarketingWe are seeking a dynamic and experienced Director of Integrated Marketing...

  • Customer Insights Specialist

    4 weeks ago

    New York, New York, United States Tagger Full time

    Customer Experience AnalystAt Tagger, we are at the forefront of influencer marketing and social listening, providing a comprehensive platform that transforms how brands, agencies, and media organizations strategize and execute their marketing campaigns. Our award-winning SaaS solution empowers users to harness relevant data, ensuring they achieve optimal...

  • Senior Director, Data Insights

    3 weeks ago

    New York, New York, United States Mediahub Worldwide Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director, Data Insights to join our team at Mediahub Worldwide. As a key member of our organization, you will be responsible for leading the development and implementation of data-driven strategies to drive business growth and improve client outcomes.Key ResponsibilitiesLead Data-Driven...

  • Director of Research and Insights

    2 weeks ago

    New York, New York, United States Resonance Full time

    About the RoleResonance, a leading global consultancy and branding agency, is seeking a highly skilled Research Director to join our team. As a key member of our research team, you will play a critical role in driving insights and shaping recommendations for our clients.Key ResponsibilitiesResearch Leadership: Direct all aspects of the research process,...

  • Customer Insights Specialist

    3 weeks ago

    New York, New York, United States Tagger Full time

    Customer Experience Analystat Tagger is an innovative, comprehensive platform that transforms influencer marketing and social listening. Tagger empowers brands, agencies, and media organizations to create effective, data-driven influencer marketing strategies and campaigns from inception to completion. Recognized at various prestigious awards, Tagger's SaaS...

  • Strategic Insights Director

    3 weeks ago

    New York, New York, United States Resonance Full time

    About the RoleResonance is a leading global consultancy and branding agency for the world's best countries, cities, and communities. Our projects take us across the world where we create transformative strategies, plans, brands, and campaigns that empower destinations, cities, and communities to realize their full potential. We also publish the World's Best...

  • Customer Insights Specialist

    3 weeks ago

    New York, New York, United States Tagger Full time

    Customer Experience Analystat Tagger is an innovative platform that transforms influencer marketing and social listening. Our solution empowers brands, agencies, and media organizations to craft effective, data-driven influencer marketing strategies and campaigns from inception to completion. Recognized at the 2020 Digiday Technology Awards and the MarTech...

  • Insights Strategy Associate Manager

    3 weeks ago

    New York, New York, United States World of Good Brands Full time

    Job OverviewAbout Our CompanyWorld of Good Brands is redefining the media landscape through authentic connections. Our collective brands (Well+Good, Only In Your State, House of Good) leverage expertise, editorial excellence, and immersive experiences to foster a more interconnected society.We prioritize compassion, inclusivity, and creativity, focusing on...

  • Director of Analytics and Insights

    1 week ago

    New York, New York, United States Havas Media Network Full time

    About the RoleHavas Media Group North America is seeking a seasoned Director of Analytics and Insights to lead our Analytics Team. As a key member of our global community, you will be responsible for driving business growth through data-driven insights and strategic recommendations.Key ResponsibilitiesDevelop and implement advanced analytics techniques to...

  • Insights Strategy Associate Manager

    3 weeks ago

    New York, New York, United States World of Good Brands Full time

    Position OverviewAbout Our CompanyWorld of Good Brands is redefining the media landscape through authentic connections. Our portfolio includes renowned brands such as Well+Good, Only In Your State, and House of Good, where we emphasize expertise, editorial integrity, and immersive experiences that foster a more interconnected community.We prioritize...

  • Director of Product Insights

    3 weeks ago

    New York, New York, United States NBCUniversal Full time

    About the RoleWe are seeking a highly skilled Product Analytics Manager to join our team at NBCUniversal. As a key member of our Product Analytics & Experimentation team, you will play a critical role in driving business growth and customer satisfaction through data-driven decision making.Key ResponsibilitiesLead Data-Driven Decision Making: Partner with...

  • Customer Experience Director

    3 weeks ago

    New York, New York, United States Fair Harbor Clothing Full time

    Customer Experience DirectorLocation: New York, NYEmployment Type: Full-TimeAt Fair Harbor Clothing, we prioritize our customers as integral members of our community. As the Customer Experience Director, you will be responsible for overseeing all customer service initiatives and ensuring our brand ethos is reflected across all communication platforms. Your...

  • Insights Strategy Associate Manager

    4 weeks ago

    New York, New York, United States World of Good Brands Full time

    Position OverviewAbout Us:World of Good Brands represents a transformative media approach centered on authentic connections. Our portfolio includes brands like Well+Good, Only In Your State, and House of Good, where we leverage expertise, editorial excellence, and immersive experiences to foster a more interconnected community.We prioritize compassion,...

  • Director of US B2B Marketing Insights

    5 days ago

    New York, New York, United States American Express Full time

    About the RoleWe are seeking an experienced Director of US B2B Marketing Insights to join our Global Brand Strategy & Insights team. As a key member of our team, you will be responsible for managing a team of research and insights professionals who drive strategy and provide recommendations in support of key business decisions across the Global Commercial...