Current jobs related to Customer Insights Specialist - New York, New York - Tagger

  • Research and Insights Specialist

    1 week ago

    New York, New York, United States Harnham Full time

    Research and Insights SpecialistAbout the RoleThis is a unique opportunity to join Harnham as a Research and Insights Specialist. As a key member of our team, you will be responsible for analyzing customer behavior, survey results, and industry trends to drive business insights.Key Responsibilities:Analyze survey data from tools like Suzy and Kantar to...

  • Customer Data Insights Specialist

    2 weeks ago

    New York, New York, United States Aquent Full time

    Job Summary:Aquent is seeking a highly skilled Data Analytics and Insights Professional to join our team. As a key member of our Customer Market Research Team, you will be responsible for collecting and analyzing data to assess the impact of campaigns focused on CX engagement and increase program adoption.Key Responsibilities:Pull data from various sources...

  • Customer Insights Director

    1 month ago

    New York, New York, United States Tory Burch Full time

    About UsTory Burch is a global, purpose-led company that embodies the spirit of American sportswear with a touch of luxury. Founded in 2004, our brand is built on the principles of effortless elegance, innovative materials, and eclectic style.Job SummaryWe are seeking a highly skilled Customer Insights Director to join our CRM & Loyalty team. As a key member...

  • Market Insights Specialist

    2 weeks ago

    New York, New York, United States Apollo Inc Full time

    Market Insights SpecialistApollo Inc is seeking a skilled Market Insights Specialist to contribute to the Client Portfolio Management & Innovation (CPMI) team. The ideal candidate will have a strong understanding of market dynamics and trends, with excellent written and verbal communication skills. Key responsibilities include supporting cross-platform...

  • Data Insights Specialist

    2 weeks ago

    New York, New York, United States Diverse Lynx Full time

    Key ResponsibilitiesAs a Data Insights Specialist at Diverse Lynx, you will lead data projects and drive business decisions with data-driven insights. Your analytical and problem-solving skills will be essential in navigating complex data landscapes and identifying trends.Key Skills:Excellent analytical and practical problem-solving abilitiesExperience with...

  • Data Insights Specialist

    2 weeks ago

    New York, New York, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Job Summary:We are seeking a highly skilled Data Insights Specialist to join our team at BCforward. As a key member of our analytics team, you will be responsible for analyzing complex data sets, identifying trends, and developing actionable insights to inform business decisions.Key Responsibilities:Analyze large data sets to identify patterns and...

  • Data Insights Specialist

    1 week ago

    New York, New York, United States Remote Career Full time

    About the RoleThe Data Insights Specialist will play a key part in driving business decisions with data-driven insights. Key responsibilities include:Developing and maintaining complex data models to support business needsDesigning and implementing new data collection and analysis processesCollaborating with stakeholders to prioritize information needs and...

  • Customer Value Insights Manager

    1 month ago

    New York, New York, United States Apex Systems Full time

    About the RoleThe Customer Value Insights Manager will play a key role in our Value Insights and Advisory organization, responsible for partnering with cross-functional teams to increase and leverage our supply chain of customer value data and generating impactful customer insights and thought leadership that supports our GTM motions.ResponsibilitiesThought...

  • Data Insights Specialist

    2 months ago

    New York, New York, United States Crossmedia Inc Full time

    About the RoleWe are seeking a highly skilled Data Insights Specialist to join our team at Crossmedia Inc. As a key member of our Analytics group, you will play a critical role in driving business growth through data-driven decision making.Key ResponsibilitiesTransform Data into Insights: Utilize your analytical skills to extract valuable insights from...

  • Consumer Insights Specialist

    2 months ago

    New York, New York, United States Guidepoint Full time

    OVERVIEW: The Insights product represents a novel solution for current Guidepoint clients, providing teleconferences, in-person events, and a comprehensive library of call transcripts that cover a diverse range of industries and topics essential for investment analysis. All content features specialists from Guidepoint's exclusive global network and is...

  • Customer Value Insights Manager

    2 months ago

    New York, New York, United States Apex Systems Full time

    About the RoleThe Customer Value Insights Manager will be a key member of our Value Insights and Advisory organization, responsible for partnering with cross-functional teams to drive customer value and thought leadership.Key ResponsibilitiesDevelop and deploy value benchmarks to support timely thought leadership and value messagingOperate as a subject...

  • Senior Program Manager

    4 weeks ago

    New York, New York, United States Uber Full time

    About the RoleUber is seeking a highly skilled Senior Program Manager to join our Customer Insights & Advocacy team within CommOps. As a key member of this team, you will play a critical role in transforming customer feedback into actionable insights using Generative AI-enabled conversation analytics.In this role, you will collaborate with CommOps,...

  • Data Analyst

    2 weeks ago

    New York, New York, United States CNH Industrial Full time

    Job SummaryCNH Industrial is seeking a highly skilled Data Analyst - Customer Insights to join our team. As a key member of our Customer Marketing department, you will be responsible for analyzing and supporting the CNH customer database.This is an exciting opportunity for a self-starting change agent with an eye for detail, and the ability to solve...

  • Senior Data Analyst

    2 weeks ago

    New York, New York, United States David Yurman Full time

    About UsAt David Yurman, we're passionate about creating timeless, yet contemporary collections for women and men. As a Senior Data Analyst, you'll play a key role in leveraging data to provide insights that drive customer understanding, segmentation, and business growth.Job DescriptionThe Senior Data Analyst is responsible for analyzing customer behavior,...

  • Senior Business Analyst

    2 weeks ago

    New York, New York, United States Scripta Insights Full time

    Job Title: Principal Business AnalystScripta Insights is a high-growth, venture-backed healthcare IT company focused on lowering pharmacy benefit costs for self-insured employers and their employees.We use sophisticated data analytics to identify savings opportunities, making prescription drugs more affordable and improving quality of life and outcomes.Our...

  • Director of Insights

    1 month ago

    New York, New York, United States Pernod Ricard USA Full time

    Job Title: Director of InsightsWe are seeking a highly skilled and experienced Director of Insights to lead our Insights team at Pernod Ricard USA. As a key member of our organization, you will be responsible for developing and implementing a comprehensive insights strategy that drives business growth and informs our marketing efforts.Key...

  • Communications Insights Specialist

    4 weeks ago

    New York, New York, United States LIV Golf Full time

    Job Title: Communications Insight ExecutiveAt LIV Golf, we are seeking a highly skilled Communications Insight Executive to join our team. This role will be responsible for delivering comprehensive communication insights and reports for both the LIV Golf League and its Teams.Key Responsibilities:Monitor media coverage of the LIV Golf League and Teams on an...

  • Consumer Insights Specialist

    2 weeks ago

    New York, New York, United States Guidepoint Full time

    Job SummaryThe Insights product at Guidepoint offers a unique opportunity for experienced professionals to leverage their expertise in investment research and analysis. As a Consumer Consultant, you will play a critical role in facilitating investment research for clients by monitoring industry trends, creating and moderating teleconferences, and developing...

  • AI Insights Specialist

    2 weeks ago

    New York, New York, United States Unreal Gigs Full time

    Unlock Business Potential with AI-Powered InsightsAt Unreal Gigs, we're on a mission to revolutionize the way businesses make decisions. As an AI Analyst, you'll play a crucial role in uncovering hidden insights within massive datasets, transforming raw data into actionable strategies using cutting-edge AI tools and techniques.Key Responsibilities:Data...

  • Consumer Insights Specialist

    7 days ago

    New York, New York, United States Guidepoint Full time

    Job SummaryWe are seeking a highly skilled Consumer Consultant to join our team at Guidepoint. As a Consumer Consultant, you will be responsible for monitoring a coverage universe of public companies within a sector, tracking earnings releases, investor presentations, SEC filings, sell-side research, and industry news.Key Responsibilities:Monitor and analyze...

Customer Insights Specialist

2 months ago

New York, New York, United States Tagger Full time

Customer Experience Analyst

at Tagger is an innovative, comprehensive platform that transforms influencer marketing and social listening. Tagger empowers brands, agencies, and media organizations to create effective, data-driven influencer marketing strategies and campaigns from inception to completion. Recognized at various prestigious awards, Tagger's SaaS solution ensures a smooth experience, enabling users to access pertinent data and enhance their return on investment effortlessly.

ABOUT TAGGER MEDIA

WHO YOU ARE

You are a detail-oriented Customer Experience Analyst eager to contribute to a global team. In this role, you will be tasked with collecting and analyzing data regarding customer satisfaction. The ideal candidate possesses a meticulous attention to detail and a customer-focused mindset that will significantly influence the company's long-term success. Your responsibilities will include conducting surveys to gather client feedback, analyzing the data, and preparing reports for the management team.

IN THIS ROLE YOU WILL

  • Create Salesforce dashboards for Customer Success Managers to enhance churn prediction and upsell opportunities.
  • Refine Account Health scoring within Salesforce.
  • Develop and analyze reports and dashboards in Mixpanel, providing insights on customer usage to leadership.
  • Compile quarterly usage reports and optimization recommendations for Sales, Customer Success, and Product teams.
  • Examine insights from the customer help center and propose enhancements for the Platform Education & Support team.
  • Analyze Gong recording data and share findings with the Manager of Customer Operations and the Management Team.
  • Collaborate with the Manager of Customer Operations to ensure consistency in reporting, dashboards, and various projects.

WE'RE LOOKING FOR SOMEONE WITH

  • Experience in utilizing and generating reports in Mixpanel or similar analytics tools.
  • Proficiency in creating reports using Salesforce, Gong, Intercom, and Tableau.

NICE TO HAVES

  • Familiarity with analyzing NPS and CSAT scores using tools like Wootric and G2.
  • Knowledge of SQL is a plus.

BENEFITS & COMPENSATION

  • We provide a competitive compensation package that includes base salary, commission incentives, and equity.
  • Flexible vacation and paid time off policy.
  • Comprehensive health, dental, and vision insurance along with a 401(k) plan.
  • Collaborate with a dynamic, engaging team led by experienced professionals.
  • Enjoy a fun work environment where humor is appreciated.

Voluntary Self-Identification

For compliance purposes, we encourage candidates to participate in a voluntary self-identification survey. Your response will remain confidential and will not impact the hiring process.

As stated in Tagger's Equal Employment Opportunity policy, we uphold a non-discriminatory approach based on any protected group status.