Housekeeping Operations Manager

1 week ago


Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

Position Summary

The Housekeeping Operations Manager plays a crucial role in maintaining the cleanliness and presentation of hotel floors and guest rooms, ensuring adherence to the established standards of Hard Rock Hotel & Casino Atlantic City.


Key Responsibilities

  • Adhere to all Gaming Commission Regulations and departmental policies.
  • Engage with guests using the 10/5 rule, personalizing interactions whenever possible.
  • Assist the Director of Housekeeping in managing daily operations of the Housekeeping Department.
  • Foster a culture of integrity, high ethical standards, and exceptional service.
  • Conduct inspections of VIP rooms, gather guest feedback, and adjust procedures as necessary.
  • Implement systems to anticipate and fulfill guest needs effectively.
  • Identify performance improvement opportunities and execute action plans.
  • Align with Hard Rock standards while developing property-specific protocols for room quality and presentation.
  • Support direct reports in setting development goals and conducting performance evaluations.
  • Establish accountability through quality control metrics for housekeeping performance.
  • Ensure comprehensive training for all housekeeping staff, both initial and ongoing.
  • Promote a culture of excellence in customer service and interdepartmental collaboration.
  • Guide and inspire the Housekeeping Team to deliver a luxury guest experience.
  • Encourage teamwork and a positive work environment within the department.
  • Participate in quality assurance initiatives to achieve top-tier ratings.
  • Ensure compliance with all safety policies and procedures.
  • Assist in inventory management for linens and housekeeping supplies.
  • Oversee scheduling for housekeeping personnel.
  • Collaborate with vendors to ensure optimal pricing and service delivery.
  • Supervise the completion of room projects and maintenance tasks.
  • Utilize technology to manage housekeeping requests and assignments efficiently.
  • Maintain high standards of personal appearance and hygiene in accordance with hotel policies.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma, GED, or equivalent required.
  • At least 1 year of experience in a Hotel Housekeeping Management role or 2 years as a Housekeeping Supervisor.
  • Bilingual in Spanish is preferred.
  • Ability to create a welcoming atmosphere that encourages guest return.
  • Commitment to exceeding expectations in all aspects of the role.
  • Professional demeanor with an enthusiastic and engaging personality.
  • Strong leadership skills with the ability to make decisions and drive improvements.
  • Effective communication skills in English, particularly related to job responsibilities.
  • Proficient in computer usage.
  • Detail-oriented with excellent time management capabilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Physical mobility to navigate various areas of the hotel.


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