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Housekeeping Operations Manager

2 months ago

Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

The Housekeeping Operations Manager is responsible for maintaining the cleanliness and presentation of hotel floors and guest rooms in accordance with the established standards of Hard Rock Hotel & Casino Atlantic City.


Key Responsibilities

  • Adhere to all Gaming Commission Regulations along with departmental policies and procedures.
  • Engage with guests using the 10/5 rule, ensuring to use their names whenever possible.
  • Assist the Director of Housekeeping in managing daily operations of the Housekeeping Department.
  • Foster a culture of integrity, ethical standards, and exceptional service.
  • Conduct inspections of VIP guest rooms, solicit feedback, and adjust procedures as necessary.
  • Implement systems to anticipate guest needs and enhance their experience.
  • Identify performance improvement opportunities and execute action plans accordingly.
  • Align with Hard Rock standards while developing property-specific guidelines for room quality and presentation.
  • Collaborate with team members to establish development plans and conduct performance evaluations.
  • Promote accountability through quality control metrics for housekeeping performance.
  • Ensure all housekeeping staff receive comprehensive training, both initial and ongoing.
  • Encourage a culture of excellence in customer service and interdepartmental relations.
  • Mentor and motivate the housekeeping team to deliver a superior guest experience in line with luxury travel standards.
  • Facilitate teamwork within the department in a positive work environment.
  • Participate in quality assurance initiatives to achieve top-tier ratings.
  • Ensure compliance with all safety policies and procedures.
  • Assist in inventory management for linens and housekeeping supplies.
  • Manage scheduling for all housekeeping personnel.
  • Work closely with vendors to ensure proper pricing and timely delivery of supplies.
  • Oversee the completion of room projects and cleanliness standards.
  • Utilize technology to streamline requests for housekeeping support.
  • Maintain high standards of personal appearance and hygiene in accordance with hotel standards.
  • Perform other related duties as assigned.

Qualifications

  • High School diploma, GED, or equivalent is required.
  • At least 1 year of experience in a Hotel Housekeeping Management role or 2 years as a Housekeeping Supervisor.
  • Bilingual in Spanish is preferred.
  • Ability to create a welcoming atmosphere that encourages guest return.
  • Commitment to exceeding expectations in fulfilling job responsibilities.
  • Must exhibit enthusiasm, professionalism, and a positive demeanor.
  • Strong leadership skills to make decisions and foster team collaboration.
  • Effective communication skills in English, relevant to job duties.
  • Proficient in computer usage.
  • Detail-oriented with excellent time management abilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Physical mobility to navigate various areas of the hotel.