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Housekeeping Operations Manager

2 months ago

Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

Position Summary

The Housekeeping Operations Manager plays a crucial role in maintaining the cleanliness and overall presentation of the hotel. Reporting directly to the Housekeeping Manager, this position is responsible for ensuring that all hotel floors and guest rooms meet the high standards set by Hard Rock.


Key Responsibilities

  • Adhere to all Gaming Commission Regulations and departmental policies.
  • Engage with guests using the 10/5 rule, ensuring a personalized experience.
  • Oversee daily operations of the Housekeeping Department with support from the Director of Housekeeping.
  • Foster a culture of integrity, high ethical standards, and exceptional service.
  • Conduct inspections of VIP rooms, gather guest feedback, and adjust procedures as necessary.
  • Implement systems to anticipate guest needs effectively.
  • Identify performance improvement opportunities and develop action plans.
  • Collaborate with team members to uphold Hard Rock standards and develop property-specific guidelines.
  • Assist in the professional development of team members through performance evaluations and goal setting.
  • Establish accountability through quality control metrics for housekeeping performance.
  • Ensure comprehensive training for all housekeeping staff.
  • Promote a culture of excellence in customer service and interdepartmental relations.
  • Mentor and motivate the housekeeping team to deliver a luxury guest experience.
  • Encourage teamwork and a positive work environment within the department.
  • Participate in quality assurance initiatives to achieve top-tier ratings.
  • Ensure compliance with all safety policies and procedures.
  • Assist in inventory management for linens and housekeeping supplies.
  • Manage scheduling for housekeeping staff.
  • Work closely with vendors to ensure competitive pricing and timely delivery.
  • Oversee the completion of room maintenance projects.
  • Utilize technology to streamline requests for assistance from other departments.
  • Maintain the overall cleanliness and functionality of guest rooms.
  • Uphold high standards of personal appearance and hygiene.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma, GED, or equivalent required.
  • At least 1 year of experience in a Hotel Housekeeping Management role or 2 years as a Housekeeping Supervisor.
  • Bilingual in Spanish is preferred.
  • Ability to create a welcoming atmosphere that encourages guest return.
  • Commitment to exceeding expectations in all aspects of the role.
  • Professional demeanor with an enthusiastic and engaging personality.
  • Strong leadership skills with the ability to make decisions and build effective teams.
  • Effective communication skills in English, particularly in guest interactions.
  • Proficient in computer usage.
  • Detail-oriented with excellent time management capabilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Physical mobility to navigate various areas of the hotel.