Memorial Sales Consultant

1 week ago

Lexington, Kentucky, United States StoneMor Full time

About StoneMor

At StoneMor, we are dedicated to creating compassionate environments where individuals and families can navigate the complexities of loss with dignity and understanding. Our commitment is rooted in recognizing the unique nature of each person's journey through grief, and we strive to offer tailored support that honors their experiences.

We view grief not as a challenge to be overcome, but as an integral part of the human experience that deserves respect and care. Our strength lies in our ability to provide a steady presence, offering comfort and guidance while celebrating the lives and legacies of those who have passed.

Your Role and Contributions

The Memorial Sales Consultant at StoneMor plays a crucial role in delivering a customer-centric experience to families, guests, and community members. By employing the StoneMor sales methodology, which emphasizes thorough discovery, industry expertise, and client-focused solutions, the consultant will assist clients in pre-planning their final arrangements. Additionally, the consultant will support families during their immediate time of need, ensuring high levels of customer satisfaction. Achieving monthly objectives will be essential for maximizing revenue and thriving in a commission-based sales environment.

Key Responsibilities:

Assist families in navigating end-of-life memorial planning through effective sales presentations and resources provided by StoneMor. Offer personalized options that cater to the specific needs of individuals or their deceased loved ones, including location tours, burial and entombment options, cremation services, memorials, and merchandise. Clearly communicate all associated costs and financing options, ensuring completion of financing prior to interment. Manage the CRM and lead database daily, generating new leads through networking, online outreach, and cold calling, while categorizing leads effectively. Organize and conduct community outreach initiatives to foster relationships and generate new leads. Complete all necessary documentation and authorizations to finalize sales and deliver services/products seamlessly. Actively engage in supporting services at the location. Participate in sales meetings, providing updates and insights to local management and team members regarding activities and results.

Essential Competencies:

Empathy - Demonstrates genuine concern for others, offering support and understanding during challenging times. Customer Orientation - Committed to fulfilling the needs and expectations of both internal and external clients, building trust and effective relationships. Integrity and Values - Upholds a strong set of core values, acting consistently in alignment with those principles.

Role-Specific Skills:

Results-Driven – Proven track record of exceeding performance goals consistently. Analytical Thinking – Skilled in thorough analysis and problem-solving, looking beyond initial answers. Active Listening – Practices attentive listening, ensuring all voices are heard and understood. Business Insight - Well-versed in business operations and current industry trends. Determination – Exhibits a strong drive to achieve goals, even in the face of challenges. Presentation Skills – Effective in delivering presentations to various audiences, maintaining engagement and managing group dynamics.

Qualifications:

High school diploma or equivalent required; additional education in Business, Marketing, or Sales preferred. Minimum of 1 year of sales experience preferred. Valid driver's license and access to a personal vehicle required for offsite appointments. Proficient in MS Office, particularly Excel and Outlook. Experience with CRM systems preferred. Strong attention to detail and problem-solving abilities. Excellent verbal, written, and interpersonal communication skills. Strong organizational skills in a fast-paced environment. Ability to handle sensitive information with discretion and confidentiality.

Our Commitment to You

StoneMor is proud to offer our employees a supportive work environment that fosters both personal and professional development. We provide a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with company match, life insurance, short-term and long-term disability, vision coverage, tuition reimbursement, employee discounts, generous PTO, volunteer opportunities, and more.

StoneMor is an Equal Opportunity Employer, committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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