Memorial Services Advisor

1 week ago

Lexington, Kentucky, United States StoneMor Full time

Why StoneMor

At StoneMor, we are dedicated to creating compassionate environments where individuals and families can navigate the complexities of loss with understanding and support. Our mission centers on recognizing the intricate nature of grief, ensuring that every journey through loss is met with personalized care and empathy.

We view grief not as a challenge to be faced alone, but as a natural aspect of the human experience that deserves recognition and respect. With our national resources and local partnerships, we strive to be a reliable source of comfort and guidance, celebrating the lives and legacies of those who have passed.

The Impact You Will Make

As a Memorial Services Advisor, you will play a crucial role in delivering a customer-centric experience to families, guests, and community members. By utilizing the StoneMor sales methodology, which emphasizes thorough discovery, industry expertise, and customer-focused solutions, you will assist clients in pre-planning their final arrangements. Additionally, you will provide immediate support to families in need, ensuring high levels of customer satisfaction. Your ability to meet monthly targets will contribute to the organization's revenue growth in a commission-based environment.

Responsibilities:

  • Assist families in navigating end-of-life memorial planning through effective sales presentations and resources provided by StoneMor.
  • Offer tailored options to meet the unique needs of individuals and families, including site tours, plot identification, and guidance on burial, entombment, cremation, memorials, and merchandise. Clearly communicate all associated costs and financing options, ensuring all arrangements are finalized prior to services.
  • Manage the CRM and lead database daily, generating new leads through networking, online outreach, and cold calling, while categorizing leads effectively.
  • Organize and execute community outreach initiatives to foster relationships and generate new leads.
  • Complete all necessary documentation and authorizations to finalize sales and deliver services/products efficiently.
  • Actively engage in supporting services at the location.
  • Participate in sales meetings, providing updates to local management and team members regarding activities and outcomes.

Core Competencies:

  • Compassion: Demonstrates genuine care for individuals, showing empathy and readiness to assist with both personal and professional challenges.
  • Customer Focus: Committed to meeting the needs of both internal and external customers, utilizing feedback for continuous improvement.
  • Ethics and Values: Upholds a strong set of core values and beliefs, acting consistently with integrity.

Role Competencies:

  • Drive for Results: Consistently exceeds performance goals and is recognized as a top performer.
  • Problem Solving: Engages in thorough analysis to uncover solutions beyond the obvious.
  • Listening: Practices active listening, demonstrating patience and understanding.
  • Business Acumen: Possesses knowledge of business operations and current industry trends.
  • Perseverance: Maintains energy and determination to achieve goals, even in challenging situations.
  • Presentation Skills: Effectively communicates in various formal settings, engaging audiences and managing group dynamics.

Requirements:

  • High school diploma or equivalent required; additional education in Business, Marketing, or Sales preferred.
  • Minimum of 1 year of sales experience preferred.
  • Valid driver's license and access to a personal vehicle required for offsite appointments.
  • Proficiency in MS Office, particularly Excel and Outlook, is essential.
  • Experience with CRM systems is preferred.
  • Strong attention to detail and problem-solving abilities.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational and planning skills in a fast-paced environment.
  • Ability to handle sensitive information with discretion and confidentiality.

Our Investment in You

StoneMor is committed to providing a supportive work environment that fosters both personal and professional growth. We offer a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with company match, life insurance, short-term and long-term disability, vision coverage, tuition reimbursement, employee discounts, generous PTO, volunteer opportunities, and more.

StoneMor is an Equal Opportunity Employer, dedicated to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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