Lead Quality Assurance Engineer
2 weeks ago
Position Overview
The Senior Quality Assurance Engineer (Sr. QAE) plays a pivotal role within the Corporate Quality Management team at ASSA ABLOY – Americas Residential Group. As a vital contributor to the Baldwin brand, the Sr. QAE is instrumental in maintaining the high standards of quality that define our luxury door hardware products, which have been a hallmark of excellence for over 75 years.
Key Responsibilities
· Focus on customer satisfaction by aligning with the brand's vision of delivering premium quality hardware.
· Spearhead Corrective and Preventive Action initiatives and investigations to uphold the Baldwin brand's reputation.
· Oversee and prioritize quality functions for New Product Introductions (NPI) and program launches in a collaborative environment.
· Assess business impacts and shipment risks associated with quality issues, prioritizing actions accordingly.
· Drive the effectiveness of Product Quality functions, including Voice of the Customer analysis, field data assessment, and participation in engineering reviews.
· Manage supplier quality both domestically and internationally, ensuring adherence to production and quality standards.
· Lead proactive reviews of quality data to identify trends that impact warranty costs and customer satisfaction, establishing metrics to achieve future quality goals.
· Direct multiple projects aimed at enhancing customer satisfaction, reducing waste, and improving product quality.
· Provide coaching and direction in the application of DMAIC Six Sigma methodologies for addressing quality excursions.
· Collaborate with Quality Engineering Teams across various regions to validate corrective actions and ensure new products meet customer expectations.
· Conduct Tear Down Failure Analysis on returned products and generate comprehensive reports.
· Develop and implement quality control processes for components and finished goods in support of NPI initiatives.
Qualifications
· Bachelor's degree in Mechanical, Industrial, or Process Engineering or a related field.
· Extensive experience in quality engineering roles.
· Certification as a Black Belt or equivalent is preferred.
· ASQ Certified Quality Engineer is a plus.
Experience and Skills
· Proven leadership in multi-functional project management within a matrix organization.
· Experience in product manufacturing is essential.
· Proficient in reading technical drawings and implementing control and inspection plans.
· In-depth knowledge of GD&T measurement tools and techniques.
· Demonstrated experience in utilizing 8D and DMAIC methodologies for quality improvement.
· Experience facilitating cross-functional workshops focused on product and process development.
· Familiarity with Design for Six Sigma tools and APQP processes is advantageous.
· Strong leadership and interpersonal skills, with effective communication abilities.
· Willingness to travel up to 25% as required.
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