Patient Care Specialist, Emergency Department, 24hrs.

2 weeks ago


Leominster, Massachusetts, United States U Mass Memorial Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Observer to join our team in the Emergency Department at UMass Memorial Health. As a Patient Observer, you will play a vital role in ensuring the safety and well-being of our patients, working closely with our nursing staff to provide exceptional care.

Key Responsibilities
  • Develop and maintain good human relations skills, introducing yourself to patients and engaging in eye contact to build trust and rapport.
  • Consistently observe patients for suicidal and/or violent behavior, staying in close proximity and keeping them in your visual field at all times to ensure their safety.
  • Monitor visitors to ensure no unsafe materials are shared with patients, including weapons, illicit drugs, or sharps.
  • Maintain 15-minute checks with documentation, unless otherwise directed by licensed staff.
  • Function in a float position, assigned to areas with patient needs, and maintain patient dignity at all times, advocating for their needs.
Requirements
  • High School diploma or equivalent.
  • CPR Certification within 6 months of hire.
Preferred Qualifications
  • Previous position held in a healthcare setting preferred.
Physical Demands and Environmental Conditions

This role requires standing, walking, and sitting for extended periods, as well as using hands to finger, handle, or feel objects. You will also be required to push/pull, stoop, kneel, crouch, or crawl, and reach with hands and arms. The job requires lifting weights up to 10 pounds, and you will be exposed to wet, humid conditions, work near moving mechanical parts, and risk of radiation. You will also be required to wear PPE when indicated.

UMass Memorial Health Values

We strive to make respect a part of everything we do at UMass Memorial Health - for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.



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