Multi-Function Patient Support Specialist

3 days ago


Leominster, Massachusetts, United States Mass Lung & Allergy PC Full time
Job Summary

The Multi-Function Patient Support Specialist at Mass Lung & Allergy PC plays a vital role in delivering exceptional patient care and customer service across multiple functions in the office. This role requires flexibility, adaptability, and a proactive approach to ensure seamless patient experiences.

Key Responsibilities
  • Patient Interaction & Front Office Duties:
    • Manage phone and communication systems, directing calls to the appropriate party or resolving inquiries independently.
    • Verify and update patient information, collect necessary signatures and documentation, and ensure accurate data entry.
    • Ensure insurance information, referrals, and PCP details are accurate prior to appointments.
    • Assist patients with their use of the patient portal (Healow) and troubleshoot any issues related to their online account or medical records access.
  • Administrative Support and Back-Office Duties:
    • Enter faxes into patients' charts, assigning them to the appropriate staff member or handling them as necessary.
    • Accurately document patient no-shows according to policy and assist with rescheduling or follow-up as required.
    • Retrieve and respond to all messages from the clinic's voicemail system, ensuring timely and appropriate follow-up with patients or staff.
  • Support Across Multiple Departments:
    • Float across departments to assist with various tasks and ensure a smooth workflow.
    • Provide support to the Call Center when assigned, assisting with patient scheduling, appointment reminders, and handling large call volumes as needed.
Requirements
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Flexibility to work evenings, weekends, or overtime as needed.
  • Knowledge of Universal Precautions and HIPAA standards.


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