Service Lead
3 days ago
We are seeking a highly motivated and experienced Service Lead to join our team at Lolli & Pops. As a keyholder and member of the leadership team, you will play a critical role in driving store-level financial and operational results.
Key Responsibilities- Drive Store Performance: Monitor key performance indicators (KPIs) and take action to achieve store targets.
- Lead by Example: Maximize team performance through product knowledge education, coaching, and selling skills.
- Train and Develop Team Members: Assist in training, developing, and motivating team members to achieve their full potential.
- Operational Excellence: Assist the Store Manager with paperwork, ordering, inventory management, and maintain visual and merchandising standards.
- Guest Experience: Ensure that every guest has a positive and inspiring experience by enforcing policies, procedures, and operational directives.
- Exceptional Interpersonal Skills: Energized by working with people, both guests and team members.
- Passion for Quality: Understands the importance of strong organization and attention to detail.
- Bias Towards Action: Able to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques.
- Desire for Growth: Sees potential in themselves and enjoys growing that potential through coaching and mentoring.
- Problem-Solving Skills: Able to find problems and fix them in a fast-paced work environment.
- Multitasking: Prioritizes and executes multiple tasks each day with a positive attitude and fun-loving spirit.
We are a company that believes candy has the power to spread joy and optimism. We offer a fast-paced work environment, a sweet discount on sweet treats, and a culture that values guest-ication, collaboration, agility, authenticity, and betterment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
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